Thompson will share how leveraging knowledge of the human behavior model of communication can help improve staff performance and business revenue with attending Human Resource Managers and business professionals.
“Understanding your communication style is the first step in building rapport with a customer or staff member,” said Thompson. “Attendees will learn how to identify their communication style and how to leverage this knowledge to build rapport with a stranger on the first meeting.”
The annual three day event, sponsored by Garden State Council, is titled, “HR 20/20: Evolve, Educate, Execute”. The event is geared to Human Resource and business practitioners and industry based concurrent sessions, dynamic keynote addresses, and pre-conference activities. The evening networking activities provide attendees many opportunities to connect with New Jersey’s HR leaders, vendors and outsourcing partners. SHRM National Members can attend for $375. Non-SHRM National Members can attend for only $400. Attendees can receive HRCI certification hours. For more information about the conference and to register visit http://www.gscshrmconference.org .
About Kevin Thompson:
Kevin Thompson, MPA, DTM, is founder and CEO Inspired Communications, LLC ― http://www.inspiredcommunications.com the leading provider of resources, staff training and leadership development providing exponential customer service to business, organizations and associations. He is an acknowledged expert in human behavior, process improvement and customer service.
Thompson has served―and continues to serve―on numerous committees and boards, including:
• Jersey Shore Association of Human Resources – Workforce Development Chair
• Toastmasters International District 83 – Inaugural Fall Conference Chair, Past Area Governor, Executive board member of three local clubs.
• The Diocese of New Jersey – Diocesan Council Member, Anti-Racism Commission and Team, Past Conference Chair
Thompson is also an expert in process improvement, workflow redesign with more than 25 years’ experience in healthcare management. He has a Master’s in Public Administration and Six Sigma Black Belt in Process Improvement from Rutgers University and an undergraduate degree from Tufts University. He is also a member of the National Honor Society for Public Affairs and Administration. Thompson was a speech contest winner for two consecutive years in a pool of more than 5,000 people in New York and New Jersey.
About Inspired Communications:
Transforming your business to a level of excellence that your customers deserve through leadership development, training and process improvement.
* We promote win-win solutions through effective communications
* We provide innovative solutions in flexible ways to meet your needs
* We use multiple strategies, tools, research and analyze your specific issues to provide a solution customized to meet your needs.
About Garden State Council – SHRM (GSC-SHRM)
The Garden State Council – SHRM (GSC) is a state level affiliate of the Society for Human Resources Management. It acts as a liaison between SHRM and its 11 chapters in New Jersey, ensuring that they have the information and resources necessary to carry out SHRM’s mission of “Serving the Professional”