InfoCision announces expansion into Canada with opening of new location in Ontario

Oct. 13, 2011 - PRLog -- Akron, Ohio, October 13, 2011 – Leading U.S. contact center company InfoCision Management Corporation has officially announced the opening of its first Canadian call center located in Fort Erie, Ontario. With it brings the creation of 100 jobs. InfoCision employs more than 4,000 in the U.S.

InfoCision is a preferred contact center provider for Toronto-based Rogers Communications, and Fort Erie will serve as the primary location where InfoCision makes and takes calls for Rogers’ customers. In addition, the location will serve as InfoCision’s base of operations in Canada to potentially serve other Canadian clients.

The project officially marks InfoCision’s expansion into Canada, and comes at a good time for Fort Erie, as recent announcements of layoffs and other potential job losses have threatened the local economy.  

The company has already hired about 35 employees, and will continue hiring to bring employment up to 100 over the next 12 months.  

“We couldn’t be more excited about opening our first location in Canada.  The support we have received from the Town of Fort Erie and the Fort Erie Economic Development & Tourism Corporation makes me believe we will be able to grow and become an employer of choice in this community for years to come.  We are committed to our relationship with Rogers Communications and we believe we can provide the same great service to other Canadian companies, and build even more jobs here in the future.”

– InfoCision Chief of Staff, Steve Brubaker

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Our clients are the household names most consumers know and depend on. As a leading provider of contact center solutions, we serve many verticals from technology to health care to financial services to pharmaceutical and telecommunications, as well as providing inbound and outbound marketing for nonprofit, religious and political organizations. No matter what market, we help establish brand, build customers, create marketing strategies and integrate teleservices into the marketing mix. Our customized core solutions can be deployed individually or combined to create a multichannel strategy that includes inbound and outbound teleservices, direct mail, fulfillment, email, Ecommerce, and business intelligence to name a few. Founded in 1982, InfoCision employs more than 4,000 in 35 call centers throughout Ohio, Pennsylvania, West Virginia and Ontario, Canada.