According to a Bizrate memo http://www.bizrate.com, only 84 online retailers received the Circle of Excellence Award, which represents only 1.7% of all online retailers within the Bizrate Insights North American Retailer Network. Moreover, entry into the Circle of Excellence was more competitive this year than in 2010, while Network averages for the included customer satisfaction ratings were higher all-around.
The Circle of Excellence Award is based on the following criteria: Excellence in providing top-notch customer service, consistent collection of customer feedback, and earning exceptional customer satisfaction ratings during the past year.
"The Customer Service Department is the front-line, and in many cases, the "face" of the company," according to a recent posting on Famous-Smoke.com's blog page which discusses the importance of customer service excellence:
"One of the things Famous Smoke Shop is best known for, maybe even more so in some ways than our competitive prices on cigars http://www.famous-
According to Famous Smoke Shop Customer Service Manager, Cory Reinhard, "Our most important goal is to make sure the customer is 100% satisfied with their experience from beginning to end."
Additionally, if a customer has any issues regarding an order, Reinhard insists on being notified by the service agent so he can help resolve the problem promptly and as "hassle free" as possible.
When asked how she felt about receiving the Bizrate Circle of Excellence Award, Famous's Internet Marketing Manager, Jacqueline Olexa, said: "Our mission, first and foremost, is to provide the best online shopping experience for our customers. To be recognized four years in a row for excellence in customer service by Bizrate is a direct measurement of our success, and I could not be more proud."
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About Famous Smoke Shop
Famous Smoke Shop is the nation’s leading discount premium cigars retailer, offering one of the largest selections of premium cigars, cigar humidors, and cigar accessories, including a free monthly catalog. Famous-Smoke.com has earned Bizrate's "Gold Honoree" and "Circle of Excellence" awards for excellence in customer service, product selection, customer satisfaction, and per-dollar value.