This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL Version 3 intermediate level training courses or current Version 2 Service Manager Courses.
The ITIL Version 3 best practice is composed of five core disciplines:
Continual Service Improvement
These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
None, although a familiarity with IT service delivery will be beneficial.
IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators
At the end of this course, you will be able to:
Identify the key principles and concepts of IT Service Management.
Identify the benefits of implementing ITIL in an organization.
Identify the Service Management processes and how they map to the Service Lifecycle.
Identify the basic concepts and definitions related to the Service Lifecycle.
Identify the activities and roles involved with the Service Lifecycle.
Identify the relationship of each component of the Service Lifecycle and how they map to other components.
Identify the factors that affect the effectiveness of the Service Lifecycle.
Course Organization Logistics:
Classroom instructor course
Whiteboard, Data show, flipchart
15 students maximum
Course runs 6:00 pm - 10:00 pm for 3 days
Coffee break with snacks
Students receive a copy of the classroom presentation material.
For more information please contact us at http://www.a2zegypt.com/
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A2zegypt is an Information Technology (IT) and business process services provider. A2zegypt offers a broad range of services from IT strategy setting and IT consultancy through systems integration to comprehensive outsourcing of IT or business functions.
We provide comprehensive services from consulting to complete outsourcing. We have extensive capabilities to manage, enhance and support the IT and business processes of large and small Organizations. In support of this, we have the expertise to develop overall IT strategies and help our clients stay on the edge of business and technology innovation.
Secure your business operations so you can better focus on opportunities. We do it by creating visibility throughout all layers of your enterprise: exposing cause-and-effect relationships between strategy, business processes, applications and infrastructure.
We combine expertise in
* Systems integration
* Server technology
* Project Management