According to the event organizers CSWeek.com, the annual event, recognizes the importance of customer service and honors frontline service professionals across all industries.
Healthcare professionals have embraced Customer Service Week as an umbrella under which to celebrate the contributions of all clinical and non-clinical staff, to increase morale and motivation and to create a unified focus on customer/patient service.
Two very different hospitals focused their celebrations on staff recognition:
At Sheridan Memorial Hospital in Sheridan, Wyoming, Customer Service Week provides the opportunity for staff to reflect on all that they do to make patients and guests feel welcome and cared for.
Every day the hospital receives patient comment cards, letters and phone calls from people expressing their thanks and appreciation, not only for the excellent clinical care they have received, but also for treating them with courtesy, respect and compassion.
Employees were asked to nominate a coworker that they would like to see recognized for providing this type of exemplary customer service. The nominations were printed and displayed in the hospital to serve as a commendation and reminder of the importance of customer service.
In London, North Middlesex University Hospital also celebrates Customer Service Week. Here, the goal is to raise awareness of the vital role that customer service plays within a hospital.
"Staff who come into daily contact with patients act as ambassadors for the hospital. The way patients are greeted, the telephone manner used, even smiling can make a difference to their experience", said Alan Makepeace, learning programs coordinator. "We wanted to highlight through this week how simple efforts can make a difference to how patients feel about the care they receive."
In order to honor good customer service by staff, e-cards were provided to encourage staff to thank each other for their hard work and good customer service. Departments were decorated and patients were asked to provide feedback, which is used to improve staff and patient experiences.
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About the Sponsor
CSWeek.com has sponsored Customer Service Week since 1991. Each year, the group creates a new theme and logo for the week and provides information, resources and inspiration to help organizations around the globe celebrate.
Each year thousands of companies across the United States and around the world celebrate Customer Service Week. They represent leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit and educational organizations, as well as government agencies and others. What unites them is their profound commitment to quality customer service.