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Citizens Information Live Advisor Launched by Minister Joan Burton

Minister Joan Burton and Citizens Information Phone Service launch new online information facility to assist those with hearing and speech difficulties

PRLog - Oct. 4, 2011 - Information Service launched for People with
Hearing and Speech Difficulties
Minister Joan Burton and Citizens Information Phone Service launch new online information facility to assist those with hearing and speech difficulties

The Minister for Social Protection, Joan Burton TD today (Friday 30th September) officially launched a new instant chat information service for  Citizens Information Phone Service called ‘Live Advisor’ specifically for people with hearing and  speech  difficulties.  The service is funded by the Citizens Information Board.

‘Live Advisor’ is a free, confidential, one-to-one service which provides information on a wide range of social and civil rights and entitlements.   The Live Advisor service, which is user friendly in design, is available between the hours of 9am and 5pm (Monday to Friday) and can be accessed by logging on to www.ciboard.ie/liveadvisor .  

Commenting at the launch Minister Joan Burton TD said, “The importance of information provision cannot be over emphasized as it is a key element in assisting people to participate in society.  I am very familiar with the fact that people’s rights and entitlements can so often stand or fall on the quality of information available to them and on the level of access to information”

“The Citizens Information Phone Service team is very proud to now be in a position to assist people that previously had difficulty accessing our service.  It is a step forward in our philosophy of inclusion for all” said Deirdre Power, Manager of the Citizens Information Phone Service (CIPS).

The service was actively promoted in 2010 with relevant voluntary bodies like the Sign Language Interpreting Service (SLIS) Irish Deaf Society, DeafHear, Cork Deaf Association, DFI and MS Ireland.  

The Citizens Information Phone Service national helpline (076 107 4000 or 1890 777 121) has experienced a dramatic increase in demand for their services. This year, to the end of August, the service has responded to some 115,000 requests for information and advice on public and social services such as social welfare and employment rights queries.

The general public can continue to make enquiries to CIPS to ensure that the Live Advisor is kept available for people with hearing and speech difficulties.

The Citizens Information Phone Service is an important channel of information for citizens that links in with the other supports provided by the Citizens Information Board including citizensinformation.ie, the country wide network of Citizens Information Services, the National Advocacy Service for People with Disabilities and MABS.

For further information on the Live Advisor facilities go to www.ciboard.ie/liveadvisor

-   ENDS
For further information, please contact:
Mary Hopkins  mary@hopkinscommunications.ie 0872540804
Chairperson Hopkins Communications
Clair Collins clair@hopkinscommunications.ie 0857473204
Account Executive Hopkins Communications

Background Information
The Citizens Information Phone Service was established in 2001 as a national Citizens Information telephone-based service by the Citizens Information Board (CIB) under its statutory responsibility for the provision of information, advice and advocacy to members of the public on social and public services.  

The Citizens Information Phone Service is part of CIB’s national three-channel approach, which supports the delivery of information online, by telephone and face-to-face. The public can access integrated information directly through the Citizens Information website. The Citizens Information Phone Service (CIPS) provides the telephone service and the nationwide network of Citizens Information Services (CISs) provides the face-to-face service.

The Citizens Information Phone Service (CIPS) is a national service based in Cork City.  CIPS answers queries by phone, email and instant web chat (Live Advisor).  The service operates Monday-Friday, 9am-9pm (excluding public holidays).  


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