The new owners of The Mount Hotel analysed customer feedback to help guide their strategic planning and identified wireless connectivity as a serious issue to their week-day cliental, business professionals. Top tier guests expect robust, high speed connectivity for mobile working with laptops and tablet devices, and for The Mount Hotel to not only meet the needs of their diverse target markets, but exceed expectations, the innovative Meraki wireless product range http://www.mjcgroup.co.uk/
As the Mount Hotel is a Grade II Listed building 19th Century Manor House, detailed surveys and consultations where needed to ensure the discrete installation of the 28 access points across all areas of the hotel, to maintain a high signal strength throughout. Scott Bernard, Director of The Mount Hotel says “When looking for a new wireless solution it was important that we balance our need to have the latest technology with preserving the beauty of the buildings.” Scott adds “The Team ensured access points were placed behind fixtures, fitting and false ceiling yet still delivered an Ethernet-like 802.11n performance. We see the customisable interface as a platform to further promote our services to guests, and help differentiate us from neighbouring hotels. The synergy of modern day technology, plus the high quality demands of hospitality and the hotelier industry, with our historic building, has been a complete success”.
The Technical Team worked around operations, staff and guests when installing the system to minimise disruption. In addition, the training after the installation was easy to follow and now enables staff onsite to control and modify the wireless system without any technical intervention.
Ian Williamson, Managing Director is thrilled to partner The Mount Hotel and says “The sheer beauty and elegancy of The Mount deserves a first class wireless solution to match. Our Data Communications Team is amongst the best in the industry, so working to a high standard, in challenging conditions, is second nature.” He adds “We look forward to building a long term relationship with The Mount Hotel, to support their aim to lead their industry”.
The business benefits to The Mount Hotel is clear with positive feedback about the robustness of the wireless connection but also business guests now stay in the bar longer, thus sales have increased in this area too.
For further information regarding Meraki wireless solutions from MJC, please call 0845 271 8000 firstname.lastname@example.org or visit http://www.mjcgroup.co.uk/
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Since 1983, MJC Group have been providing world class technology. With IT Solutions, Business Solutions for document management and Data Communications, our divisions blend seamlessly to provide expertise that ensures maximum efficiency.