Altitude vBox Gets New Features to Enable More Cost Savings in The Contact Centre

PRLog (Press Release) - Oct. 3, 2011 - Lisbon, Portugal, October 3rd , 2011— Altitude Software, the leading independent global contact centre solutions vendor, today announces the availability of Altitude vBox 4 FP11 to enable more cost savings in contact centre communications.

Altitude vBox is a full-featured SIP software solution optimised to deploy powerful, state-of-the art multimedia IP contact centre solutions on a short time-frame with the lowest total cost of ownership.

"In the last three years, Altitude vBox has won customers and market recognition as a free, comprehensive and reliable SIP server software for contact centres" states Miguel Lopes, Marketing Vice President at Altitude Software. "The features now introduced innovate in supporting channels like Skype, providing further communications cost reductions and enhancing reliability ".

Altitude vBox is a flexible and scalable solution, compliant with open-standards, and runs on the safe and open OSLinux, turning any regular computer into a feature-rich unified communications server. Together with Altitude uCI™ interaction management solution suite, Altitude vBox offers a turnkey solution that enables organizations to implement a state-of-the art IP contact centre rapidly and with a very low total cost of ownership.

Altitude vBox new features add:
•   Free calls and easy click-to-call convenience for customers using Skype into the contact centre;
•   New customer service functionalities, improving first call resolution;
•   Increased system availability with support for fall back DNS server, application server failover clustering and transit switch architecture;
•   Enhanced agent ergonomics;
•   Simpler administration with support for auto provisioning.


Altitude vBox installations can start with just a few users and grow to large organization´s specific needs, enhancing features and functionalities along the way. Agents can continue using hard phones or start using Altitude Unified Desktop, that includes an integrated SIP soft-phone, as well as the ability to integrate any custom desktop application or a third party CRM application, in order to provide data capabilities and multimedia interaction handling.

Altitude uCI™ and Altitude vBox offer a complete solution that provides a fast implementation and a smooth transition to VoIP. Depending on the operational needs of each organization, the new VoIP contact centre can be up and running in hours, thanks to the fast hardware procurement and the pre-integration between Altitude vBox and the Altitude uCI™ suite. True to its "Freedom of Choice" commitment, the open architecture of the Altitude solutions also integrates with existing contact centre solutions and preserves investments in traditional systems, while providing a platform for future applications.

More information about the Altitude vBox can be found at www.altitude.com/vbox .


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About Altitude Software
Altitude Software (www.altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centres independently of platforms since 1993. With about 900 customers in 60 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 40+ industry awards and it has been included by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be reached at +1 877 4744499 or emailed to info@altitude.com

Follow us on Twitter (www.twitter.com/Altitudesoft), Linkedin (www.linkedin.com/companies/altitude-software) and Facebook (www.facebook.com/altitudesoftware).

For More Information:
CarlosTaveira
Get Global Marketing Communications
Tel.: +351 213502551
Email: carlos.taveira@getglobal.pt

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Altitude Software is the leading independent contact center vendor for unified interaction solutions.
The Altitude uCI™ (Unified Customer Interaction) suite over IP manages, measures, and improves relationships with customers from small to large organizations worldwide. Altitude Software is also recognized for its leadership in the contact center outsourcing market.

Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact center. Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost and revenue benefits with a limited up-front investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organizational efficiency strategies.