VIXICOM LLC Names Carolina Richards Process Manager

Sept. 22, 2011 - PRLog -- VIXICOM, a leading-edge, multilingual contact center with more than 45 years of combined experience, today announced that Carolina Richards has been named Contact Center Process Manager. Process Managers aid in the ability of contact centers to launch campaigns more quickly and efficiently. In her new role, Ms. Richards will assume procedural responsibility for VIXICOM’s contact center services, tasked with overseeing all processes that take place internally as well as creating an atmosphere of self-organization to improve company communications and output.

An Industrial Engineer with a Master’s degree in Logistics, Ms. Richards has served on every end of the supply chain – from material handling to customer service. Her career began at Corning Cable Systems, where she was a Senior Process Engineer, aiding in the design, execution and coordination of new technology products. Afterward, she was an Operations Manager with Serigrafia Moderna, in charge of local and international purchasing as well as planning improvement projects to the company’s supply chain efficiency. Previously, she was formerly a Market Services Team Leader with Convatec, managing the Customer Service department and working hand-in-hand with customers on a regular basis to keep satisfaction high.

“We’re pleased to add Carolina Richards’ expertise to our team,” said Luis Echevarria, co-founder and chief executive of VIXICOM. “She truly understands all aspects of the direct response industry, but more importantly, she understands our customers’ needs and what it takes for us to go above and beyond them every time. Her ability to continuously manage and improve internal operations with a focus on customer satisfaction will be integral not only to our success but to the success of our clients as well.”

Of VIXICOM, Ms. Richards said, “My prior experiences taught me how to visualize processes that can help companies work in a more efficient manner – then work internally to make them a reality. VIXICOM is a world-class company and I look forward to adding to their client-focused culture.”


About Vixicom (www.vixicom.com)
Vixicom is a leading provider of cutting-edge customer interaction solutions for companies located around the globe. Providing over 1,000 work stations spread across one six-story facility – and offering a variety of languages including Spanish, English, French, German, Portuguese, Italian, Creole, and Mandarin – Vixicom has earned a global reputation as an world-class provider of inbound and outbound services within the Dominican Republic. For more information, please see www.vixicom.com, or contact Jeff Reed, VP Business Development, at 1-801-710-1461 or jreed@vixicom.com.