Just eight months after making the decision to replace purely face to face training with a more cost effective blend, to include online learning from The Charity Learning Consortium, it made its new eLearning programme live - a fantastic achievement in such a short space of time.
But how did its L&D team manage this huge shift in learning culture, so that its 3,000 strong staff - based in 200 locations across England and Wales - really bought into the new way of learning?
The L&D team decided on a multi-pronged approach:
• Local roadshows helped to engage managers and front line staff face to face
• Promotion through internal communications helped
• An eLearning champion was appointed to each division, to offer users' support
• IT training courses were set up across the country, to help increase confidence with using technology
• A flexible approach towards learning was also adopted - so staff can complete online courses where and when it suits them, even at home.
The results speak for themselves - with a front line member of the United Response staff recently tweeting:
"I am LOVING the E-Learning that @unitedresponse has brought in. So much easier :D "
Natasha Furness, Learning & Development Officer at United Response, explains: "As a nationwide organisation it is often challenging to implement such radical changes, and we knew this. Because of the steps that we took to counteract this, our new approach to learning was received very positively from employees across the organisation."
Martin Baker, CEO and founder of the Consortium commented: "This is an inspirational example of what can be achieved with a well thought out campaign to market eLearning within an organisation. United Response realistically assessed the challenges that it faced, and then took positive steps to meet them."
The benefits of replacing face to face training with a blended approach:
According to Natasha Furness, Learning & Development Officer at United Response
Cost savings:"There are certainly cost saving benefits to the organisation which means in the difficult economic climate, with cuts being implemented, we are ahead of the game and prepared to continue offering the same quality of support."
Time saved: "The time that eLearning has saved, as employees spend less time away from the work place, means we can offer more support to our clients."
Quality of learning: "ELearning ensures consistency of the subjects, which is one thing we were not able to offer before."
It's all in the blend! "It is important to recognise that eLearning alone is not the solution - the learning we offer still requires a blended approach and face to face training is always going to be a vital means for delivering some training."
About United Response
United Response is a national charity that supports people with learning disabilities, mental health needs and physical disabilities to take control of their lives. Founded in 1973 with just one service, it now works in more than 250 locations across England and Wales and employs around 3,000 people.
About the Charity Learning Consortium:
Efficiency through collaboration
The Charity Learning Consortium (CLC) enables cost effective eLearning in the Third Sector. We're the largest group of UK based charities collaborating to make eLearning affordable, with 100 charity members. The CLC makes online learning available to countless volunteers and well over 100,000 Third Sector staff.
Charities join to save money, but also benefit from networking with others with similar goals, sharing resources, ideas and best practice. Members also enjoy special discounts and specialist workshops designed to help them make the most of eLearning.
Collaboration is at the heart of what we do.
Find out more at www.charitylearning.org
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The Charity Learning Consortium (CLC) enables cost effective eLearning in the Third Sector making online learning available to countless volunteers and well over 100,000 Third Sector staff. Find out more at www.charitylearning.org