LiveVox to Discuss Cloud Contact Center "Evolution" at IT Expo West

Sept. 21, 2011 - PRLog -- San Francisco, CA September 21, 2011 - LiveVox, provider of the Private VoIP Cloud™ and contact center applications, today announced that Chief Executive Louis Summe will join a panel on “The Cloud Evolution in Contact Centers” at IT Expo West next week in Austin.

As co-founder and CEO, Summe has led the development of a highly scalable cloud contact center infrastructure over the past decade. LiveVox integrates core contact center applications like dialer, ACD, PBX IVR, and call recording. The PCI-certified platform offers real-time scale and a simpler network topology and faster voice/data transfers.

Summe will discuss how to implement cloud contact centers in a secure and manageable way, while solving historic contact center problems like integration, deployment and seasonal variability.

What: “The Cloud Evolution in Contact Centers”

Who: Louis Summe, Chief Executive Officer, LiveVox

When: Noon, CDT, Thurs., Sept 15

Where: IT Expo West, Austin Texas

LiveVox  ( http://www.livevox.com ) will also be exhibiting at IT Expo West (BOOTH 303). Attendees can stop by for more information about leveraging the Cloud in their call center.

About Louis Summe

Louis Summe has spent over 15 years creating and building technology based communication services. Prior to LiveVox, Mr. Summe served as the Vice President of Business Development and Product Management for Physicians’ Online (POL), the leading online service for physicians with over 200,000 physician members. Mr. Summe was instrumental in selling POL to Mediconsult, which is now part of WebMD  for $200 million. Previously, Mr. Summe held marketing, product development & business development positions at Merck-Medco. His accomplishments include physician and patient communication programs for Pfizer and Merck, which enrolled over 10,000 physicians, 3.5 million patients and generated $50 million in annual revenues. Before Merck-Medco, Mr. Summe was a Systems Engineer at EDS. Mr. Summe holds an M.B.A. with honors from Columbia University and a B.A. in Physics from Xavier University.

About LiveVox
LiveVox is the provider of the Private VoIP Cloud™ with integrated contact center applications. The patented, PCI-certified LiveVox platform utilizes a burstable, redundant IP/MPLS mesh to deliver cloud-based switching and highly scalable contact center applications such ACD, predictive dialer ( http://www.livevox.com ), IVR, call recording and business analytics. LiveVox is headquartered in San Francisco. For more information, visit http://www.livevox.com/news/.

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LiveVox is the provider of the Private VoIP Cloud with integrated contact center applications. The patented, PCI-certified LiveVox platform utilizes a burstable, redundant IP/MPLS mesh to deliver cloud-based switching and highly scalable contact center applications such predictive dialer, ACD, IVR, call recording and business analytics. LiveVox is headquartered in San Francisco. For more information, visit http://www.livevox.com/.