PATLive Announces Seamless Data Integration for Customers

Sept. 20, 2011 - PRLog -- TALLAHASSEE, Fla. – PATLive, a provider of automated and live phone call management services, announces the release of its Application Programming Interface (API) feature. This new feature allows customers to write a program that automatically downloads their call records, such as call details, call recordings and voicemails, and import it into a customer relationship management (CRM) or reporting package of their choosing.

Use of the API feature allows customers who use reporting software easier access to their call information by eliminating the steps of having to log into their PATLive account, download their call data and upload it into their reporting software each day. Customers now have the option to have their call data automatically integrated with their third-party software.

“So many of our customers depend on information provided by our company to analyze and develop a better understanding of their callers and marketing efforts,” said CEO of PATLive Victor D’Aurio. “Our new API feature means effortlessly importing data for our customers between our systems and theirs.” VP of Development, Ken Devivo, states, “This is the ultimate attempt to put our clients in complete control of their services from us. With this API, clients can do whatever they wish with their call records and voice recordings without ever having to log into our interface.”

The API feature also allows customers to attach call data to specific customer records.  Customers can now sort their integrated call data by the date/time of the call, duration of the call, caller ID and the city of the caller, among many others.

For more information about the Application Programming Interface (API) feature or PATLive, please contact PAT at 800-775-7790 or visit http://patlive.com/apis/.

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PATLive is a provider of phone numbers, voicemail, auto-attendants, Internet fax , and telephone answering services. We deliver the latest technology in call routing, tracking, and reporting. Live receptionists answer 90% of calls within 20 seconds.