Among other topics, attendees will learn how to create Moments of Magic® by building effective membership experiences for customers and learning how to achieve consistency in customer experience.
The webinar presentation will be held on September 14, 2011, 1 pm -2 pm EST. Registration is free and can be accessed at http://www3.voiance.com/
About Shep Hyken
As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. He is the New York Times and Wall Street Journal bestselling author of The Amazement Revolution, The Cult of the Customer, Moments of Magic®, and The Loyal Customer. He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset.
Shep has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Clients have included AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and that’s just a few of the A’s!
Voiance Language Services, a subsidiary of CyraCom International, provides 24/7 Over-the-Phone interpretation in over 170 languages and multimedia translation services. With ISO 9001:2008 certified processes, U.S-based contact centers, and a state-of-the-
CyraCom International is the 2nd largest provider of OPI in the world, according to industry reports, and was named to the Inc. 5000 list of fastest growing private companies in the U.S. in 2007, 2009, 2010, and 2011. In business since 1995, and based in Tucson, Arizona, CyraCom International provides language services to over 2,500 clients.