CallGuard delivers PCI DSS compliance to any call recording system by eliminating sensitive card data from telephone conversations before they are recorded. It can also prevent agents from seeing any card data on screen and hence eliminate the potential for card data theft.
How does it work? Customers, when making payments by phone, enter their card details using their telephone keypad. CallGuard automatically detects and blocks DTMF tones (containing the payment card data) from a call recorder. At the same time, CallGuard automatically enters the customer’s card details into the relevant fields on the Agent’s screen. It obscures the card details, so the Agent handling the call never sees the customer’s personal data. The end result is that you can fully observe PCI DSS call recording requirements and continue to record your calls.
However, Veritape’s technology extends wider than call recordings. Having been incorporated within the ExoIS PeepSafe™ solution, Veritape’s technology can also be used to help remove cardholder data from voice, mail and fax channels. It can also remove cardholder data from entire applications and network segments. This technology partnership gives organisations the ability to completely descope their corporate environment from PCI DSS.
ExoIS is a leading provider of information security, compliance services and products and a PCI Qualified Security Assessor Company (QSAC). It is the powerhouse behind PeepSafe™ 2.0, a cost effective, fully managed secure portal environment that incorporates encrypted email, fax, voice messages, online storage and the safe processing of cardholder data.
PeepSafe™ can completely de-scope voice-only environments from PCI DSS, removing the risk of “at home agents.” It can also de-scope entire call centres, ensuring that corporate call recording systems are fully PCI DSS compliant, greatly reducing the risk of agent fraud. Incorporating a tokenization engine and integrating with any internal application, database and payment gateway, PeepSafe™ can be quickly implemented with minimal effect on existing business processes.
Together, CallGuard and PeepSafe™ deliver more choice to organisations looking to de-scope part or all of their operation from PCI DSS.
“Our technology partnership allows us to deliver a choice of unique services to a wide range of customers,” says Cameron Ross, Veritape’s Managing Director. “CallGuard works well for organisations wanting to ensure that their call recordings are PCI DSS compliant. PeepSafe’s™
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Notes for Editors:
* CallGuard makes recorded calls fully PCI compliant. Quick to implement, it works with any call recording system.
*Veritape specialises in developing innovative, powerful, PCI DSS compliant call recording software solutions; we deliver cost-effective, flexible alternatives to traditionally expensive fixed hardware call recording solutions.
* Veritape is the only call recording company accredited as a PCI DSS Participating Organisation. Well regarded within the call recording industry, we regularly give direct feedback on our customers’ PCI compliance challenges and insights to the PCI Council.
* Our clients include Jaguar, CPM, Exodus Travel, Intasure, PhotoBox and Mobile Mini.
* For more information about Veritape visit us at http://www.veritape.com. For more information about Callguard, go to http://www.callguard.co. For interviews and case studies contact Cathy Gibbon, Marketing Manager on 0845 899 5500 x791.
* Founded just before the new millennium in the heart of Silicon Valley, ExoIS provides Information Security and Compliance services and products, helping clients identify and mitigate the risks inherent in today’s increasingly interconnected business environments.
* As a PCI Qualified Security Assessor, today its services include a wide range of PCI services and other security and compliance offerings, covering the full spectrum of clients’ information security requirements.
* ExoIS also offers a range of managed services including secure cloud hosting, datacenter outsourcing, compliance SaaS solutions and storage services. Visit http://www.exois.com to find out more
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We provide PCI compliant, call recording solutions.
CallGuard makes any call recorder PCI DSS compliant & allows you to record all calls.
Veritape call recording software offers a cost-effective, flexible choice to expensive fixed hardware solutions.