“Employees of government who serve the public face a level of violence much higher than most employees in other sectors”, says CEO, Robert Bacal. “With the economic downturn, there are more people seeking government help, and they are often desperate, worried and upset.” It's essential that government staff know how to deal with angry and irate customers.”
Bacal & Associates is committed to making our workbook available to as many government employees as possible. We'll continue to give away electronic copies, but we're also offering a 50% discount to any government employees who would like to purchase the physical workbook, or purchase the downloadable version.
Further information about the book is available at: http://bacalassociates.com. Government staff and departments wanting to purchase the book and save can use the coupon code: gov50 when ordering.
The Defusing Hostile Customers Workbook For Public Sector is a 200 page long self-instructional text that can be used on its own, in groups, or as a basis for training design. It contains over one hundred tactics and strategies to use to shorten interactions with angry members of the public, reduce stress levels for both parties, and increase personal safety, all while meeting the needs of government customers and those regulated by government, in a professional, and expert way. The goal is simple: To help government cope with increased demands from citizens while helping government improve their levels of customer service.