Prevail launches new Customer Excellence Training Initiative

Sept. 10, 2011 - PRLog -- "Customer service is often overlooked in our industry, or at least it’s not a priority", according to Dave Clark, Prevail spokesman.  "We have developed a new customer service / excellence training program, aimed at our employees who service the public, whether they are fixing a personal computer or TV, or tearing down and re-building an extensive server system, customer service is a key element of customer satisfaction".

Prevail's employees will be required to attend several customer excellence in-service programs provided by the company, and will be graded on customer impression and experience.

"Each and every employee interacts with our customers and eventually their customers as well and the impression that the customer has of us, is the reality of who and what we are as a company"

The Field Service practice includes break/fix services on PC's, Laptops, Printers and TVs for Sony, Samsung, Dell, IBM, Lexmark, Xerox, Vizio, LG, Panasonic, Pioneer, and many other brands.  Prevail's technicians perform field services for both commercial and residential customers across the United States.  

Prevail also provides high level IT staffing and consulting services, building software and systems for a variety of customers across the US and Canada. The company has created and deployed dozens of software solutions for customers in eleven different vertical markets the past four years.  

"This is the first companywide ongoing in-service program for our company that focuses strictly on the customer experience.  We want all of our employees to understand what our customers want, expect, need and demand, so that we meet and exceed expectations", said Clark.  "Senior management has identified this as mission-critical for our company to be poised as an industry leader, and we are dedicated to make it happen.  We have hundreds of employees across 46 different states, and every one of them will understand more about customer service than they ever thought possible when this push for excellence becomes our mantra at Prevail".

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Prevail IT provides both high level IT consulting and staffing services, and technical field services to a wide variety of customers in the United States and eight countries. Prevail is a 'green company', operating virtually with hundreds of technicians and consultants working in a multitude of geographic areas.