Joe Webb of DealerKnows states “I actively sought Melissa for our Virtual Account Manager position. Having someone of Melissa’s caliber that has experience navigating dealerships’
A woman in a male-dominated industry such as the car business isn’t always a sought-after task, but Melissa has been very successful on the retail side. In just three years as an Internet Manager, she personally handled all Internet sales inquiries for a multi-line auto group with two locations. While there, she increased the online sales traffic at Diamond Chevrolet by one hundred percent, online service traffic by 300%, and overall Internet sales by 100%. In the past, she created and managed two separate dealership Business Development Centers.
“People like Melissa, with her history of achievements and dedication to being meticulous and passionate about her craft, don’t come along very often and I am excited to bring her onto our Virtual Team. I also imagine that her experience will lend well to handling much of the software implementation we do for our clients so I expect she’ll have the title CRM guru before too long.” Bill Playford, VP of DealerKnows and partner of the Virtual Dealer Training position jokes.
DealerKnows is constantly growing their team and is always looking for talented individuals with true, documented success in retail automotive. As one of the leading training firms in the market, Melissa Roberts will be in a position to truly positively affect dealers on a one-to-one basis for the foreseeable future.
Melissa is excited herself when she says “From the moment I saw the DealerKnows Team in action in 2009, I knew I would soon be a part of it. Not just their best practices beliefs, but the method in which them continually work with their dealer clients in a very hands-on way is a breath of fresh air in our industry. I look forward to adding my expertise to an outstanding team of great people.”
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DealerKnows Consulting, founded by Automotive industry expert Joe Webb, specializes in ecommerce consulting and internet sales training for car dealers to improve their online presence.