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WorkForce Management Software Group Releases Version 3.7 of Community Workforce Management Software

Announces Special Licensing Program to Coincide with New Version – Free 100

 
Sept. 7, 2011 - PRLog -- September 8, 20011 FRISCO, TX (Company Press Release)– The WorkForce Management Software Group, Inc., (WFMSG) a growing market leader in workforce optimization solutions today announced that the enhanced Version of their Community Workforce Management solution is now available for general release.  Release 3.7 of Community WFM features enhanced scheduling features including dynamic bidding for agents and pop-up event reminders included as part of an extensive feature and reporting upgrade.  

In celebration of the 3.7 release, WFMSG also announced that they are offering up to 100 Free Community agent licenses to any new client who swaps out their competitive legacy workforce management platform for the new Community solution.   To see release 3.7 of Community and find out more about the Free 100 Program register for any one of the free webinars listed in the links below:

https://www2.gotomeeting.com/register/353715722


https://www2.gotomeeting.com/register/691831170



“Community Workforce Management continues to introduce remarkable innovation and cost savings into the market,” said Daryl A. Gonos, Principle for Sales and Marketing at WFMSG. “The Free 100 program enables contact centers that may be struggling with legacy technologies to much more affordably upgrade to a user friendly, native Windows based solution. WFMSG is continually struck by the expensive upgrade cost that many contact centers incur simply to get access to the latest version of their existing product,” Gonos continued. “In many cases these legacy products are not even built out to full functionality and the modular nature of the systems results in even higher charges and often more hardware.  Community is all inclusive; our clients get the full suite of Enterprise workforce management often for less than the cost of a pending short-term upgrade to their legacy WFM solution. Under WFMSG’s standard maintenance program our clients enjoy free upgrades. The Free 100 program is an attractive solution to contact centers caught in this cycle of costly upgrades and inherently expensive modularly delivered software products.” Gonos concluded.
 
About Community WFM & WFMSG   
For more information about The WorkForce Management Software Group Inc’s Community workforce management solution, please call (866) 668-6870 or email sales@wfmsg.com or visit us on the web at www.wfmsg.com.  Follow us on facebook @wfmsgcommunity or on twitter @wfmsg.

Contact:    Daryl A. Gonos
    (877) 668-6870, ext 801
   gonos@wfmsg.com

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The Workforce Management Software Group, Inc. (WFMSG) is the developer and provider of the Community workforce management solution for contact centers. The 100 % web based solution is recognized for innovation, ease of use and all inclusive feature set.

Community is licensed by named agent only and all clients recive UNLIMITED site, supervisor, scheduler and manager access. Community features:

Direct ACD Integration to over 25 different platforms
Forecasting and What-if Analysis
Schedule Optimization
Advanced Interactive Agent Bidding
Intraday Management
Real-time agent adherence
The industry's richest agent portal
Supervisor Portal
Customizable Menue's

www.wfmsg.com to Learn more!
(877) 668-6870, option 1 for a "live" demo.

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Source:Workforce Management Software Group, Inc.
Phone:(877) 668-6870
Zip:75034
Location:Frisco - Texas - United States
Industry:Software
Tags:Contact Center Scheduling, Call Center Scheduling, Workforce Management, WFMSG, Community WFM, Real-time Adherence
Shortcut:prlog.org/11651076
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