Providing practical advice on increasing customer satisfaction through instant responses, and access to valuable research that gives insight into how customers really want to interact with businesses, this free workshop shows how organisations can boost brand loyalty and lower costs. Held in Stockholm, the workshop will also demonstrate a roadmap to encompass legacy technology by integrating Artificial Solutions’ Teneo Platform with existing enterprise technology.
Attendees to the workshop will learn about Telenor’s “Emma” who is shortlisted for “Best Use of Technology” in the European Call Centre & Customer Service Awards, how Försäkringskassan now answers thirty percent of all customer service queries automatically and why Scandinavian Airlines migrated over half of its customer queries to online channels.
“Focusing on the benefits of instant responses to customer queries and how other organisations made the transition, the workshop will deliver real insight as to how natural language interaction can improve customer satisfaction and create new online sales opportunities,”
The Artificial Solutions’ Executive Workshop will be held on the morning of Tuesday September 27, 2011. For more information and to book your place please visit the website at www.artificial-
About Artificial Solutions
Artificial Solutions develops and implements software-as-
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