Artificial Solutions Latest Workshop Provides Practical Advice for Online Customer Service

PRLog (Press Release) - Sep. 7, 2011 - Artificial Solutions, the natural language interaction specialist whose virtual assistants help companies optimize customer service, announced today its latest Executive Workshop that will enable organisations to learn about the technology already helping over two-hundred of Europe’s leading businesses save more than twenty-five percent on the cost of customer service calls.

Providing practical advice on increasing customer satisfaction through instant responses, and access to valuable research that gives insight into how customers really want to interact with businesses, this free workshop shows how organisations can boost brand loyalty and lower costs. Held in Stockholm, the workshop will also demonstrate a roadmap to encompass legacy technology by integrating Artificial Solutions’ Teneo Platform with existing enterprise technology.

Attendees to the workshop will learn about Telenor’s “Emma” who is shortlisted for “Best Use of Technology” in the European Call Centre & Customer Service Awards, how Försäkringskassan now answers thirty percent of all customer service queries automatically and why Scandinavian Airlines migrated over half of its customer queries to online channels.

“Focusing on the benefits of instant responses to customer queries and how other organisations made the transition, the workshop will deliver real insight as to how natural language interaction can improve customer satisfaction and create new online sales opportunities,” says Henrik Johansson, VP Business Development. “Set in an informal environment, organisations can learn how online customer interaction could help their business.”

The Artificial Solutions’ Executive Workshop will be held on the morning of Tuesday September 27, 2011. For more information and to book your place please visit the website at www.artificial-solutions.com

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About Artificial Solutions
Artificial Solutions develops and implements software-as-a-service based virtual assistants that allow intelligent conversations between people and computers to be held in 21 different languages across multiple channels including the web, mobile (smart phone), SMS, email, social networks and live-chat. Utilizing its natural language interaction technology, Artificial Solutions helps organizations improve customer experience and reduce the cost of online queries.  With its development centre in Stockholm, its employees represent 30 nationalities in offices in Sweden, Spain, UK, Italy, France, Slovenia , Germany, Denmark, Japan and the Netherlands. For more information, visit www.artificial-solutions.com

Media Contact:
Sara Claridge
Marylebone Media Relations
sara@marylebone.co.uk
+44 (0)7968 626838