Drew’s session, “Improve Service Desk Capabilities by Leveraging Configuration Management”, session #704, will be held Wednesday September 28th, from 9am to 10am, and will provide insight and design recommendations for how to improve the delivery of your Service Desk by leveraging the inherent capabilities of a Configuration Management Data Base (CMDB) and common federations found in a modern Configuration Management System. Attendees will be presented with design options for operational / procedural integrations, tie-ins with Event Management, a meta-model for the CMDB, incorporation the Service Knowledge Management System, and practical delivery insights based on real-world experience.
Don’t miss Linium's unparalleled ITSM product expertise, world-class service offerings, and award winning custom solutions in the ITSM landscape. Linium is a natural choice for clients expecting to maximize value from an infrastructure management investment. For more information on how Linium ITSM programs can help your organization, stop by booth #625 or contact Linium at firstname.lastname@example.org.
Linium is an innovative, solutions-based IT consulting firm committed to aligning an organization’
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Our solutions are backed by quality delivery, talent and proven methodologies. To ensure successful delivery, Linium has developed a set of proprietary methodologies and frameworks that are designed to be CMM level 5 compliant.