The priSM Institute® adds Avant Corporation’s IT Service Value Management™ Essentials course

PRLog (Press Release) - Sep. 2, 2011 - With more and more IT organizations and service providers being tasked with effectively communicating the value of their services, demonstrating strategic business alignment, and successfully managing service portfolios, many organizations are turning to IT‐SVM™ as a proven method for accomplishing these tasks.

Endorsed by The International Association for Business Service Management and based on the experience of IT service management practitioners worldwide, IT‐SVM™ is a four step methodology which joins essential elements of best practices and key frameworks into a practical and rational approach to service portfolio management, targeted service improvements, optimization of scarce resources, and the clear communication of business value.

“IT‐SVM™ is an actionable approach to defining and measuring service value and quality,” says Teresa Lucio Nieto, Global Professional Development Director. “Outcomes of this course can certainly enhance any Service Management initiative by developing a thorough understanding of service quality, service value and service strategy.”

“IT‐SVM™ is a logical step for IT organizations and service providers who are looking for practical guidance on managing their service portfolios for maximum business benefit”, said Avant’s President, Shane Deay. “We are very excited about The priSM Institutes addition of the IT‐SVM program."

Since its launch as a pilot program in February of 2010, the value of the priSM® credential has consistently increased across the globe. As the program operationalizes across the world, increasing numbers of practitioners and organizations are embracing the program. As our program continues to expand, we continue to look for benefits for our credential holders and support the ongoing maturity of IT Service Management.

About Avant: With headquarters in St. Louis, Missouri, USA, Avant Corporation is a global leader in IT Service Value Management, Business Service Management, and IT Service Management education and consulting services. For more information, visit http://www.avantusa.com.

About The priSM Institute: The priSM Institute® owns and manages the professional credentialing program for IT Service Management (ITSM) professionals. The program defines a measurable framework based on one’s achievements in practical application, professional contributions, and education. priSM® defines a structured path for continuing professional growth while maintaining a registry for professionals to track and reference their continued good standing. To find out more about The priSM Institute® and the credentialing scheme, go to www.theprisminstitute.org.

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Avant Corporation is a global leader in IT Service Value Management and ITSM training and consulting. Avant helps IT organizations and service providers identify service improvement opportunities that maximize the business value of their services.