ByWater Solutions Welcomes Thatcher Rea as Lead Support Specialist
ByWater Solutions, an open source community supporter and official Koha support company is proud to welcome Thatcher Rea as their Lead Support Specialist. Thatcher will be overseeing the support department for ByWater Solutions and will be in charge of the delegation and escalation of customer support issues.
Thatcher has been working in IT for public, private, and educational entities over the last 15 years, serving the library community since 2007. He helped bring Basehor Community Library's new facility online, serving its patrons with the first RFID-based checkout system for a public library in the state. He has most recently assisted the 120 member libraries of the Northeast Kansas Library System with their IT and Koha Support needs. Thatcher's focus on providing efficient and timely technical support is at the heart of his mission with ByWater Solutions. An avid science fiction reader, Thatcher enjoys cooking and playing the ukulele in his spare time.
Thatcher commented on his recent decision to join the ByWater Solutions team;
"I am honored with the opportunity to serve the broader library community by joining ByWater. The ability to provide world-class ILS software to our members is a tremendous opportunity, and I look forward to providing an unprecedented level of support commensurate with that experience."
Brendan Gallagher, CEO of ByWater Solutions stated: “We are very excited to have Thatcher on board with ByWater! We have had the pleasure of working with him in the past and have always been impressed with his communication skills and attention to detail. Thatcher is filling a vital role in our company and will help to ensure that our customers receive the levels of service they have come to expect from our company. Welcome aboard Thatcher!"
About ByWater Solutions:
With over 10 years of experience, ByWater Solutions offers customized hosting, data migration, configuration, installation, training, support options and development of enterprise class open-source library systems such as Koha and Evergreen. Offering a 24/7 technical helpline, ByWater Solutions’ clients have the support system they need to make their software work for them. ByWater Solutions pledges to share 100% of all developed code to the Koha community for the strengthening and advancement of the Koha ILS. For more information about ByWater Solutions, please visit: http://www.bywatersolutions.com
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With over 10 years of experience, ByWater Solutions offers customized hosting, data migration, configuration, installation, training, support options and development of enterprise class open-source library systems.