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New book focuses on service as a capability of IT with the latest guidance from ITIL 2011

Foundations of IT Service Management with ITIL 2011 by Brady Orand preps students and executives on positioning Information Technology as a service provider.

PRLog - Aug. 19, 2011 - HOUSTONFoundations of IT Service Management with ITIL 2011 by Information Technology Service Management (ITSM) instructor Brady Orand prepares readers for the ITIL Foundations exam and promotes Information Technology as a service provider, rather than simply a technology provider.

Including new guidance from the recent publication of ITIL 2011, Orand's books and publications are continuing to provide a positive impact on IT organizations around the world.

Orand, who has taught the IT Infrastructure Library (ITIL) concepts to thousands of students for many years, wanted to bring formal classroom training to Foundations of IT Service Management for those without extra money or time.  Understanding these limitations, Orand realizes that “the demand for knowledge continues to grow as business adapts to the new technology advances available in today's world.”  ITIL is explained in the book through case studies and real-life examples.

Also intended for Information Technology managers, directors and chief information officers, Foundations of IT Service Management with ITIL 2011 follows the recent release of ITIL 2011 which focuses on the service lifecycle of services within Information Technology and adds critical guidance that was under-documented in previous versions of ITIL.  “As businesses strive to cut costs in this economy while still improving competitiveness, Information Technology is one of the first targets of cost-cutting,” says Orand.  “Information Technology must begin to position itself as a value-added partner of the business.  This starts with really understanding the business."

For more information or to request a free review copy, members of the press can contact the author at Brady@ITILYaBrady.com .  Foundations of IT Service Management with ITIL 2011 is available for sale online at Amazon.com, CreateSpace.com and through additional wholesale and retail channels worldwide.

About the Author
Brady Orand, an Information Technology Service Management instructor for thousands of students in companies throughout North America, has been in the Information Technology field for more than 25 years.  Orand has a Bachelor of Science in Computer Engineering from the University of Kansas and a Master of Business Administration from the University of Phoenix. He has utilized his training as a product developer, consultant and Information Technology Service Management trainer for companies such as Intel, BMC Software and Accenture.  Orand currently lives in Houston with his wife and son.

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ITILYaBrady is a provider of IT Service Management training and resources. Primarily focused on training services for the IT Infrastructure Library (ITIL), ITILYaBrady reinforces this guidance with additional exam training aids and support.

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Source:Brady Orand
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Industry:Technology, Computers, Business
Tags:itil, it service management, itil 2011, itil exam prep, itil training, itil course
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