1. Latest News
  2. Submit Press Release
  1. PR Home
  2. Latest News
  3. Feeds
  4. Alerts
  5. Submit Free Press Release
  6. Journalist Account
  7. PRNewswire Distribution
Capita Conferences Logo

Capita announces its 8th National Transforming Customer Contact in Public Services Conference

Capita’s well established Transforming Customer Contact in Public Services Conference is taking place on Friday 21st October 2011 in Central London

 
PRLog - Aug. 18, 2011 - LONDON, U.K. -- ***


Chaired by Jo Causon, Chief Executive, Institute of Customer Service

Keynote Address from Chris Chant, Interim Executive Director of Digital Government, Cabinet Office

Opening with expert guidance from the Cabinet Office, Capita’s well-established Transforming Customer Contact in Public Services Conference gives delegates the opportunity to take away transferable lessons from case studies presented by award winning services providers.

Learn from peers on best practice, including:

•   Realising efficiency savings through channel migration
•   The use of social media in contact strategies
•   Optimising data integration across all channels
•   Improving staff motivation and performance

Attend this event to ensure that you keep pace with the implementation of new technologies to reduce costly, unnecessary contact and to meet ever-increasing customer expectations.

For more information, visit:

http://www.capitaconferences.co.uk/public-sector-conferen...

Or download the conference brochure for full programme details and booking form:

http://www.capitaconferences.co.uk/pdfgen.html?filename=T...

Contact: Catherine Kennedy on 020 7960 7720 or by email at catherine.kennedy@capita.co.uk

# # #

We have been successfully delivering topical and incisive events to the public sector for over 15 years, attracting audiences from Central, Regional and Local Government, Housing, Health, Police, Education and the Voluntary and Private sectors

--- End ---

Click to Share

Contact Email:
***@capita.co.uk Email Verified
Source:Capita Conferences
Phone:020 7960 7719
Zip:SW1P 1LA
City/Town:London - Greater London - United Kingdom
Industry:Event
Tags:customer contact, public sector, customer services, efficiency savings, customer service
Shortcut:prlog.org/11628792
Disclaimer:   Issuers of the press releases are solely responsible for the content of their press releases. PRLog can't be held liable for the content posted by others.   Report Abuse

Latest Press Releases By “

More...

Trending News...



  1. SiteMap
  2. Privacy Policy
  3. Terms of Service
  4. Copyright Notice
  5. About
  6. Advertise
Like PRLog?
9K2K1K
Click to Share