This mid-year report reflects the ongoing commitment that Talk of the Town News and CMUS have to researching and identifying companies that are striving to achieve excellence in customer care, and recognizing those actions. The Talk of the Town awards honor companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers and converted into a star rating. Researchers have been cross-referencing relevant customer reviews on a host of sites. Another 200,000 companies will be reviewed by the end of 2011.
Many of those companies that have already been recognized (some for the second or third year in a row) are pleased with their award status and appreciate the feedback. “We at King Car Wash take special pride in our ‘customer satisfaction award’ status because it measures an intangible asset,” says Frank Trilla of King Car Wash in Westmont, Ill. “Our reputation for great customer service took years to establish, and Talk of the Town has been a great resource to let people know we care. We just received an international award for ‘Environmental Leadership’ in Las Vegas last month. That was great, but would be meaningless without satisfied customers. Thanks for monitoring our customer feedback!”
Award winners have also acknowledged the benefit to their businesses, as well as consumers, in earning the customer satisfaction award. Julie Kimball of Katie’s Homemade Ice Cream in Hyannis, Mass., says, “The Talk of the Town award tells us at Katie's how well we are doing for our customers. To us, our customers are number one, and we want to make sure we are meeting their needs. This also allows us to market our business, keep ahead of our competitors and give our staff positive feedback. All in all, this award has been beneficial in allowing us to better serve our customers and fulfill their needs.”
“Talk of the Town is a respected company known for rating and recognizing industry leaders,” says Sam Green of Stephen Lim, DDS & Associates in New York, N.Y. “Because Talk of the Town tracks customer satisfaction from reviews and star ratings, consumers can depend on Talk of the Town award recipients to provide excellent products and services.”
Additional statistics from the mid-year report will be released in the fall edition of Customer Care News, set to be published October 1, 2011. To see all companies that have won the Talk of the Town Customer Satisfaction Award to date, use the search engine at www.talkofthetownnews.com.
About Customer Care News
Customer Care News magazine is a national magazine devoted to promoting ways to improve customer satisfaction. The magazine was created to shed light on high achievers in the area of customer service and customer care. The publication highlights the leading industry providers of education and resources that are vital to assisting companies in improving their customer satisfaction scores. To view recent editions of the magazine, go online at www.customercarenews.com.
About the CMUS Talk of the Town Awards and Sponsors:
This is the third year Celebration Media U.S. (CMUS) and Talk of the Town News have honored companies for achieving high levels of customer satisfaction. Among the types of organizations and professionals eligible to receive the award are hospitals, dentists, accountants, physical therapists, veterinarians, optometrists, insurance, chiropractors, lawyers, financial planners, restaurants, bakeries, event centers, home improvement companies, florists, spas, salons and mortgage companies. For more information about the awards or the sponsors, please contact CMUS and Talk of the Town News at 877-498-6405.
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Customer Care News magazine is a national magazine devoted to promoting ways to improve customer satisfaction. The magazine was created to shed light on high achievers in the area of customer service and customer care. The publication highlights the leading industry providers of education and resources that are vital to assisting companies in improving their customer satisfaction scores.