Founded in 2002 after struggling to find consistent, reliable care for his pets while traveling, Paul Mann has grown Fetch! Pet Care into a nationwide business that now includes more than 3,000 experienced pet sitters operating in 1,500 U.S. communities. Specializing in providing in-home pet care services, Mann created Fetch! Pet Care with the goal of building a dependable business that could be duplicated through franchising.
“To be recognized by Entrepreneur as the best brand in the pet services category speaks to the consistently high level of care our franchise owners and their staff provide to pets and their parents everyday,” Mann said. “When I founded the company, I had heard so many stories about pet sitters not showing up, or pets getting lost or injured under the care of the kid next door. I knew Fetch! had to eliminate those concerns and add a greater level of reliability to our services in order for us to be successful.”
Focusing on unsurpassed customer service, Fetch! Pet Care franchisees aim to deliver peace of mind to pet parents by bringing the service to their doorstep. Instead of keeping their furry friend in a kennel or boarding facility all day with little time for play, Fetch! Pet Care customers know their pet is safe and comfortable in its familiar surroundings while it is being looked after.
Mann implemented a system that requires pet sitters to leave “report cards” that show parents how their pets are doing and the activities they engaged in during the day. Integrating technology into the business, many of the brand’s pet sitters also text message pet parents to provide them with instant updates on their pet.
“It’s the combined effect of everything we do that leaves the customer knowing their pet is getting the most attention possible,” Mann said. “With a 92 percent referral rate to friends and family, we know we’re doing something right. Our goal is to continue to refine our systems, processes and procedures, so we can provide an even better experience for our customers as we go forward.”
ABOUT FETCH! PET CARE
Fetch! Pet Care is the nation's largest and most trusted franchisor for professional pet sitting and dog walking services, serving thousands of pets and pet parents from coast to coast. They take the stress out of finding a sitter and add convenience to your life by doing all of the legwork for you. With over 3000 Fetch! Pet Care professionals in 1500 communities, they match you and your pets with the most qualified, experienced pet professional possible. Whether you need a daily dog walker or last-minute pet sitter, Fetch! Pet Care has got your tail covered! In 2011, Fetch! Pet Care ranked top of its category, making Entrepreneur Magazine’s Best of Best List. It also ranked in Entrepreneur Magazine’s Low-Cost Franchises, Top New Ranking, Top Home-based Franchises and Fast-Growing Franchises in addition to the top-ranked pet-care franchise on AllBusiness.com’