Mobile Customer Relationship Management for Microsoft Dynamics

Aug. 16, 2011 - PRLog -- We work all the time and everywhere. Getting information, giving information, communicating and keeping up. It is only natural that an application designed for letting businesses connect with their customers should be capable of working anywhere and anytime too. A mobilised workforce is an essential part of building and maintaining long-term, profitable customer relationships, not to mention helping you to stay competitive.

Microsoft CRM for Mobile enables workforces to have access to their Dynamics CRM data through mobile devices anytime, anywhere. This program also enables an enterprise to leverage mobile communications to stay connected with your employees and customers. Mobile Express accesses the same Microsoft Dynamics CRM Online environment and data that employees have access to in the office. This allows the ability to view, create, delete, modify and update CRM data on any Internet-capable mobile device.

Mobile Express for Microsoft Dynamics CRM provides users with a Web based CRM client that works on any HTML rendering device, small or large. The user interface can be customised to show only the types of objects that an organisation wants to expose to mobile users.

Some of the benefits and features of Mobile Express for Microsoft CRM:

Full sales, marketing and customer service functionality: CRM Mobile is an easy-to-use extension of Microsoft CRM. This thin-client application, capable of supporting multiple languages, benefits users by allowing them to capture, track and store critical aspects of their sales, marketing and customer service activities while away from the office. Standard and custom entities are supported, including Account, Case, Campaign, Competitor, Marketing List and Opportunity.

Works with any web-enabled phone: CRM Mobile provides users the ability to view, create and modify CRM data on any Internet-capable device. It can be used with any mobile Web browser, including Microsoft Windows Mobile Pocket PCs and Smartphones, Palm-powered handheld devices and RIM Blackberry devices.

Easy to use: The CRM Mobile Express screens are similar to the Microsoft CRM interface, and full history navigation at the top of each page lets users easily navigate back to previous screens, further saving time and helping to improve productivity.

Easy to configure: In addition to simple administration and “out-of-the-box” functionality, Microsoft makes the source code for CRM Mobile available under a shared source licensing agreement. You can modify the source to fit your exact business needs.

CRM Mobile Express delivers the power of Microsoft CRM http://www.pythagoras.co.uk/microsoft_crm.aspx to your mobile workforce with ease providing up-to-the minute sales, marketing and customer service information wherever people work.

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Pythagoras is the largest Microsoft CRM partner in the UK. Pythagoras have won the Microsoft Presidents Club award 2 years in a row for 2010 and 2011. http://www.pythagoras.co.uk/microsoft_crm.aspx