The group, established last year, acquired four restaurants each of which had different EPoS software and hardware. It soon became apparent that continuity was needed, with an EPoS solution producing management reports and back-office data that could be viewed from a central location. Tevalis Limited, a specialist hospitality technology provider with a client base of high-profile restaurants, secured the contract.
Comments Alan Murchison, CEO & executive chef of 10 in 8: “Many restaurateurs underestimate the benefits of powerful EPOS for both of front- of-house and back-office functions. Tevalis' solution has been proven to help restaurants deliver the exceptional customer service needed to increase turnover and maximise profitability.”
To source the required EPoS hardware, Tevalis approached touchscreen manufacturer J2 Retail Systems, a partner for many years. Observes Tevalis’ James Humble: “For their continued reliability and competitive pricing, we felt J2 was the right manufacturer to work with. We’ve selected the J2 630 unit for each of 10 in 8’s restaurants.”
A phased rollout plan was agreed, of one restaurant every two months. In March 2011, Tevalis installed the new system in Restaurant Angélique, on the harbourside at Dartmouth. Says Gregory Rebourg, the restaurant’s front-of-house manager: “When deciding which EPoS solution to use for our new addition to the 10 in 8 portfolio, it was extremely important that the company chosen understood what we were trying to achieve with our front-of-house service to complement our Michelin Star-quality food. During the selection process, Tevalis advised us how our EPoS system could be setup to maximise our front-of-house efforts, allowing us to focus on the quality of our client service. The system itself is completely tailored for our restaurant and, through continued consultation with the Tevalis team, we now have a system that will support us in our mission to achieve Michelin-Star status.”
Two months later, it was the turn of La Bécasse, where chef Will Holland has created one of provincial food capital, Ludlow’s, most highly regarded restaurants. Now attention is turning to Paris House, set in the 22-acre deer park of the Woburn Estate, where the new EPoS solution will be implemented this month.
Continues James Humble: “Restaurant staff like the system’s flexibility and performance. The software makes communication effortless between front-of-house staff and kitchen staff, allowing those in the restaurant to focus on the customer and deliver Michelin-starred service standards. Also with our own in house development team this allows us to tailor our solution to each restaurants individual requirement. The aesthetically-
The final word goes to J2 Retail Systems’ co-founder and managing director, Moray Boyd: “Tevalis has established an enviable niche within the fine dining sector and it’s a pleasure to be working with them at 10 in 8. We look forward to supporting the group as it expands to its target ten sites, and we welcome the opportunity for growth that this gives Tevalis and J2.”
Tevalis specialise in the Restaurant sector within the Hospitality industry. Its product has evolved over many years of continued consultation with some of the UK’s leading restaurant establishments. A close relationship with the Mark Hix group of restaurants enabled Tevalis to produce a front-of-house platform suitable for Michelin-starred clients.
Notable features include allocating seating positions and gender positions for each food item, specialist messages for communicating cooking preferences from front of house to kitchen staff, set menu calculation, on-screen stock count display for food items and specific A5 bill printing instead of standard Thermal Receipt Printing for a more professionally presented customer account.
The Tevalis client base includes Ampersand Venues (Rum and Sugar Bar in the Museum of London Docklands), Roundhouse Theatre Camden, Mark Hix Restaurants, Hieu Trung Bui’s Vietnamese Kitchens including Soho’s Cay Tre, the Matsuri Group of Japanese Restaurants, and Russell Norman’s Polpo Restaurants.
J2 RETAIL SYSTEMS
J2 Retail Systems is a specialist manufacturer of PC-based touchscreens, LCD touchscreen monitors and point-of-sale hardware to the retail, hospitality and leisure industries. Now with over 100,000 units installed worldwide, its clients include thousands of leading-brand retailers, hospitality businesses and leisure operators.
For the corporate clients, partners and resellers with whom it works, J2 offers business stability, technical excellence and close working relationships. Its products represent innovation, reliable performance and one of the lowest costs of EPoS ownership achievable today.
The company controls its own design and manufacture and constantly looks for ways to improve the cost and quality of its user experience. J2’s history has been one of pioneering and market ‘firsts’. It recently launched the first EPoS to contain Solid State storage drives as standard.
10 IN 8 FINE DINING GROUP www.10in8.com
Alan Murchison is the 10 in 8 executive Chef and CEO of The Fine Dining Group. Having worked in a Michelin-starred kitchen for over 20 years, his biggest influences have come from close friend and mentor Raymond Blanc.
Alan is the only chef in the UK to operate four separate Michelin-starred restaurants outside London. They are L'ortolan in Berkshire, La Bécasse in Shropshire, Restaurant Angélique in Dartmouth, and Paris House in Bedfordshire. His vision is to expand the collection to 10 Michelin-stars over an 8-year period, each restaurant would need to be capable of achieving a Michelin star within its first 3 years.
To nurture the best young talent within the industry, Alan Murchison has established the Fine Dining Academy. Here, he is training Chefs and Front of House staff to run each of his establishments. Also within the group is Les Caveaux, a membership club offering a range of wines, spirits and fine foods to individual clients that is only usually available to restaurants, hotels and private clubs.
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