Xtime Transforms Automotive Service with ServiceTab™

Aug. 9, 2011 - PRLog -- Redwood Shores, CA,  — Xtime (www.xtime.com) announced today its newest product, ServiceTab™, designed to transform the service experience at automotive dealerships.  

ServiceTab™ is the first affordable, point-of-sale solution for Fixed Operations.  Using popular Android and Apple tablet devices, ServiceTab™ delivers mobile Check-in, Electronic Inspection and Service Recommendations through an easy-to-use mobile tablet interface.  Additionally, ServiceTab™ provides electronic customer sign-off and automatic DMS integration of new customer and services information.  ServiceTab™ increases dealership revenues by generating more repair and deferred services, as well as, factory and dealer premium service packages.

To view ServiceTab video click this link: http://www.youtube.com/watch?v=icy6xtm83TI



“The mobile revolution has transformed business and consumer expectations,” says Neal East, CEO of Xtime.  “Customers now expect instant information, more choices and seamless communication.  Using the advanced mobile data, audio and imaging capabilities of tablet devices, ServiceTab™ puts the best customer service experience right in the palm of your Advisor’s hand, giving them more time with customers to identify needs and build trust.  ServiceTab™ changes the way dealers serve customers.”

With ServiceTab™, an Advisor can check visitors in as they drive up, electronically record walk-around inspection results on the spot, and present and discuss recommended repairs without ever leaving the customer or vehicle. This allows Advisors to spend more face-to-face time with customers and develop a more consultative sales relationship.    ServiceTab™ is an easy to learn application delivered on low cost Android and Apple tablet devices, allowing your Service Advisor to be up and running in no time.

With ServiceTab™ advisors can check-in customers in less than five minutes and update customer contact information in real time.  VIN number scanning ensures accurate vehicle identification and data entry.  With built-in wireless data and the small size, light weight, and long battery life of today’s tablet devices, dealers can offer curbside check-in, and now, valet service anywhere there is 3G wireless coverage.

Advisors can also record inspection details in real time.  ServiceTab™ allows a dealer to save recorded voice notes, photos and video of the vehicle condition in the service file.  This lets dealers create a record of existing vehicle damage at the start of the service visit, decreasing claims for lot damage.  There are numerous inspection items that may be assessed, including:  tire wear, headlight and tail light status, window and mirror condition, and body damage.  ServiceTab™ even allows the dealer to customize inspection items.

“ServiceTab™ generates increased service and parts revenue for dealerships by ethically uplifting the dollars per customer visit,” says East. “Through Electronic Inspections and Service Menus dealers can now consult with customers on items they need to address and then save a record of those services deferred by the customer.  Since ServiceTab™ works seamlessly with our industry leading ServiceCRM™ platform, the customer has access to those deferred services through Xtime’s online scheduling portal, call center portal, advisor portal and from electronic notifications and reminders.”

Once the Electronic Inspection is complete, the service advisor and customer can instantly review inspection findings and service recommendations on the Review screen of ServiceTab™.  When the customer is ready to sign-off on the service, capture her signature right on the device’s screen.    After Check-in is finished ServiceTab™ automatically pushes new customer and service information to an integrated Dealer Management System.   Automatic integration with the dealer’s DMS is provided via certified interfaces for ADP, R&R, Arkona and InfinitiNet.

ServiceTab™ currently delivers Check-in, Inspection and Service Recommendation capabilities through Android devices and will expand these capabilities to the iPad in Q4 2011.    

For more information about ServiceTab™ go to: http://www.xtime.com/servicetab

About Xtime
Xtime is the leading provider of hosted Customer Relationship Management (CRM) software for automotive service departments in North America. Xtime has enrolled over 3,000 dealerships since the launch of its ServiceCRM™ platform and is the exclusive or preferred provider for many of the leading global automotive manufacturers, including Lexus, Toyota Canada, BMW, Mercedes-Benz, Nissan, Infiniti, VW, Audi, Chrysler, and Hyundai. Xtime is also the trusted choice for many of the industry's leading dealership groups, including AutoNation, Group 1 Automotive, Sonic Automotive, West Herr, Luther, Ferman, and Checkered Flag. Privately held, Xtime's investors include Draper Fisher Jurvetson, Saints Capital, and RPM Ventures.  Xtime is based in Redwood Shores, California and can be reached at (650) 508-4300 or http://www.xtime.com.



Media Contact:
Steve Chandless
(650) 508-4361
steve.chandless@xtime.com

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Xtime is the leading provider of hosted CRM software for automotive service departments. Xtime is the exclusive or preferred provider for many of the top global automotive manufacturers and the trusted choice for many leading U.S. dealership groups.