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Luxury Fashion Retailer Places IT Managed Services Provider in Vogue

The UK’s largest online luxury children’s fashion retailer, Childrensalon, has appointed ADA Technology Services to deliver a six-figure hosted support services contract over the next three years.

 
 
ADA will support Childrensalon's plans for growth
ADA will support Childrensalon's plans for growth
PRLog - Aug. 9, 2011 - The UK’s largest online luxury children’s fashion retailer, Childrensalon, has appointed ADA Technology Services to deliver a six-figure hosted support services contract over the next three years.

The partnership will play a key role in delivering the luxury brand’s expansion plans, which have already seen the online retailer’s turnover triple since the beginning of 2009.

ADA will provide a complete hosted infrastructure with 1st, 2nd and 3rd line telephone support including onsite escalation. Harnessing the IT managed service specialist’s nationwide presence, off-site replication will be delivered from its West Midlands data centre, whilst monitoring, technical account management and virtual CIO services will be delivered from its South East headquarters.

Ian Davidson, Childrensalon’s IT Director, comments: “We have experienced phenomenal growth over the last three years and this has highlighted weaknesses within our existing IT infrastructure. With over 230 designer brands available through a business that is extensively e-commerce driven, we cannot afford for our systems to fail and ADA has been appointed to provide a level of scalability and reliability that cannot be achieved internally. This partnership will allow us to redirect the 15 per cent of company resources spent maintaining our servers on growing the business.”

Childrensalon had been using an internal server estate until performance issues began constraining day-to-day activity. The luxury retailer decided to outsource rather than upgrade in order to gain access to proactive support, IT consultancy services and ongoing assistance with defining its long-term IT strategy.

Carl Grieves, ADA’s Chief Sales Officer, adds: “Like many successful high-growth companies, Childrensalon has outgrown its existing IT infrastructure. Our role is to ensure that Childrensalon can build on its current success by removing the time and costs associated with managing an internal infrastructure and ensuring that its IT investment is strategic, structured and provides a catalyst for continued growth.”

For more information please visit http://www.ada.co.uk or http://www.childrensalon.com.

Photo:
http://www.prlog.org/11617785/1

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Source:Stuart Pearson
Phone:01444 232000
City/Town:Burgess Hill - West Sussex - United Kingdom
Industry:Fashion, Business, Technology
Tags:it outsourcing, it managed services, contract wins, e-commerce, ADA Technology Services, business growth, it support
Shortcut:prlog.org/11617785
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