1. The offshore challengers are a unique set of companies focused on a variety of ITO and BPO services. More importantly, they continue to build their reputations as go-to companies for buyers that want to improve asset and process efficiency while reducing total cost of ownership.
2. The challengers are smaller in a number of ways than the usual suspects - Wipro, Infosys, TCS, Cognizant, and HCL - but they did not grow to be multi-million dollar companies by happenstance. Through strong partnerships, flexible delivery models, and specialization, these companies continue to compete and win engagements from their larger competitors.
3. The challengers play an important part in the sourcing ecosystem. As such, HfS details who they are, where they have come from, and where they are headed including their efforts to build their presence in the European market.
4. There are number of key attributes and metrics that immediately differentiate a challenger from its larger competitors. More importantly, there are a number of similarities. Buyers should understand how and why a challenger’s attributes contribute to and detract from service excellence.
The report is broken down into three sections. The first is a reference guide enabling Buyers to quickly learn and compare the 2011 Challengers. The second section presents HfS insight and commentary for Buyers who may be considering one or several of these providers. The final section is a detailed profile of each Challenger’s operating landscape and financial history.
Copies of HfS Research’s 2011 Research Agenda are available to HfS Research member organizations and can be downloaded through our website.
Commenting on the report, Brian Robinson, HfS Research Director, stated, “ Each Challenger is investing in new services and tools, new clients, and new/adjacent verticals through the support of energetic management teams.” Robinson, who is entering his sixth year advising both buyers and providers of IT and business process services, added, “Buyers today have a number of qualified providers to choose from; however, finding the right fit is often the key to a successful and long-term relationship.”
HfS Founder and CEO, Phil Fersht, stated, “There are some excellent smaller-scale providers making inroads into the outsourcing market, most notably as the middle-market opens up and several large enterprises increase their appetite to bring in specialists that will throw their “A team” into the mix. At HfS, we are covering the emerging tier of service provider, in addition to the large established incumbents, as part of our ongoing research program.”
With a growing base of 56,000 subscribers to the HfS research website and the “HfS 25” leading research network for buyers, HfS’ access and influence to senior buy-side decision makers of outsourcing and shared services is today unrivalled in the industry.
About HfS Research
HfS Research (www.HfSResearch.com)
With 56,000 subscribers, HfS Research provides the most impactful and frequently-visited global collaborative community platform in the global services industry, providing rapid and insightful commentary, analysis and debate of enterprise outsourcing and shared services dynamics. The organization is distinctive in that it integrates personable social networking with market research and expert advisory services.
The HfS Research mission is to provide a unique environment for collective research, opinion, experience and knowledge across the global outsourcing industry to help enterprises explore new performance thresholds. Led by industry expert Phil Fersht, the HfS Research team is a multi-disciplinary group of analysts across North America, Europe and Asia/Pacific regions, with deep domain knowledge in business process outsourcing, information technology services and cloud business services.
Launched in 2007, HfS Research's acclaimed blog Horses for Sources has more than 120,000 monthly visitors across the global outsourcing industry, and is widely recognized as the leading destination for collective insight, research and open debate of industry issues and developments. The HfS LinkedIn community, The BPO and Offshoring Best Practices Forum, is thriving with over 13,550 industry professionals sharing views and information daily. You can access information about HfS at HfSResearch.com and on Twitter at www.twitter.com/
To learn more about HfS Research, please email research@HfSResearch.com.