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Follow on Google News | Florida Medical Clinic Pharmacy Receives Innovations in Technology Award of the YearPharmacies aren’t always known for utilizing cutting-edge technology, but Florida Medical Clinic Pharmacy of Zephyrills, Florida, is taking steps to change that image.
By: Christine Stewart Prescription non-adherence and not taking prescription medication as directed are estimated to cause more than 340 deaths every day at a cost of $270 million. Robert “Chip” Harmon, RPh, Director of Pharmacy for Florida Medical Clinic Pharmacy, knows how important patient compliance and guidance are for his community. Anyone can implement technology, but Chip has put it to work for his patients by tailoring his technology around their needs. As a Good Neighbor Pharmacy Diabetes Shoppe®, Florida Medical Clinic Pharmacy focuses on personal interaction with patients through individual consultations. Through the addition of an interactive voice response systems (IVR) that now offers refills 24-hours a day and sends automated reminders for patients to pick up their prescriptions, the pharmacy has decreased its unclaimed prescriptions by almost 10 percent. “This award honors a pharmacy that understands technology and how it improves their business and the health of their patients. Florida Medical Clinic Pharmacy offers community-focused wellness programs, screenings and diabetes consultations, making their services all about the patient. As an independent pharmacy, their implementation of technology has enabled them to concentrate on interacting with their patients for a more personal, customer-service oriented experience,” The pharmacy added automated technology to help improve their efficiency in filling prescriptions. The technology provided an added benefit with patient safety, as the technology has safeguards built in to make sure the right patient is getting the right medication. Automated systems have alleviated many of the reasons that prevented Harmon and his staff from interacting with patients for all of their needs. All patients now receive the one-on-one support, counseling and health information they need to stay healthy. “These systems have allowed me to help my patients become healthier, and it has given me the opportunity to spend more time counseling them. The more time I get to spend counseling them, the more aware I am of their problems and concerns. I can provide them with the best service possible, which is the true meaning of being a Good Neighbor Pharmacy,” Harmon said. The Florida Medical Clinic Pharmacy remains competitive by researching new innovations, enhancing their systems and, most importantly, valuing their customers’ needs. By keeping their innovations well-suited for their unique patient base, Florida Medical Clinic Pharmacy will continue to be a successful source for patient medication adherence and healthy living. View video of Florida Medial Clinic Pharmacy here: https://www.youtube.com/ # # # Good Neighbor Pharmacy is a network of more than 3,700 independent pharmacies across the United States. Our mission is to offer competitive pricing on a wide range of over-the-counter and prescription medications, while providing the personalized service you’ve come to expect from a neighborhood pharmacy. Good Neighbor Pharmacy is part of a program offered by AmerisourceBergen, one of the world's largest pharmaceutical services companies serving the United States, Canada and selected global markets. For more information about Good Neighbor Pharmacy, visit: www.goodneighborpharmacy.com or www.facebook.com/ End
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