Anyone who remembers ‘Cheers’, the US ‘soap’ based in a Boston bar “where everybody knows your name” will relate to the value of being somewhere where you matter as an individual. This is the ethos that drives Cannizaro House, Wimbledon’s only four-star boutique hotel. “We are a hotel where guests truly are the focus: a place where their preferences are remembered and the team is always eager to please,” says Jeff Ward, General Manager.
Cannizaro House has just completed a major refurbishment, including replacing its MICROS legacy system with Agilysys technology, to streamline operations and enhance guest service.
The new solution comprises the Visual One™ Property Management System, InfoGenesis™
The new technology has helped Cannizaro House to:
- Increase occupancy rates
- Improve room rates
- Drive more online business
- Produce better reporting
- Deliver better business visibility for the finance team
- Manage the restaurant more effectively
- Make point-of-service processing more comprehensive and accurate
- Support its ethos of exceptional, personalised service
Jeff Ward explains why the property is so positive about its new investment, and the tangible benefits it is seeing.
Visual One™ PMS
“We saw an immediate improvement with Visual One. Now the bookings team only sell rooms by type, and only at the rates we set. We didn’t have that with our previous system, and it’s automatically uplifted revenue. Visual One has helped us drive up our occupancy rate from 57% last year to 75% in the same month this year!”
Visual One has improved the hotel’s web site too. “We now have far better and easier viewing of our rates online. We can put offers and rate promotions out faster into the marketplace.”
ResPAK
“It was time to replace our manual restaurant diary and ResPAK is an excellent solution. It’s very easy to use, front-of-house and in the back-office, and interfaces well with InfoGenesis POS. I’m really pleased with that. As we extend the business, we know ResPAK will have rich data stored within it to support us.”
InfoGenesis™
“A key driver was the desire for an integrated system, to enable us to manage average room rates better, and that’s exactly what has happened. InfoGenesis ‘ticks all the boxes’. It’s definitely speeded up service.”
Agilysys was the right decision for Cannizaro House
Concludes Jeff Ward: “I wanted technology that would enable us to achieve more. Our monthly room revenue is, in some cases, showing 50% growth. There can’t be many hotels, especially in the current climate, able to say that. Agilysys went a long way towards helping us achieve this. Implementing Agilysys was certainly the right move, and their ongoing support has further justified that. I’m very pleased with our decision to go with them.”
About Agilysys (Europe) Limited – Hospitality Solutions Group
Agilysys is a leading provider of innovative IT solutions to the retail and hospitality sector. The company offers proven software, services, hardware and consultation for hotels, casinos, destination resorts, condominiums, cruise lines, stadiums and arenas, and conference centres, designed to streamline operations and enhance guest satisfaction while maximising profitability.
Agilysys’ hospitality solutions provide unparalleled reliability, functionality, efficiency and control over multiple aspects of operations – from reservations, check-in, point-of-sale and business intelligence, to inventory and procurement management, to document management.
Agilysys' U.S. corporate headquarters are in Cleveland. The company operates extensively throughout Europe, Middle East and Africa (EMEA), with a main office in Cheshire, UK and additional sales and support offices through partners across Europe, UAE and South Africa.
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