When you check into a hotel room, the last thing you want to find is that it looks like it has not been cleaned in weeks, if not longer. Hotel Management Group has some of the highest standards when it comes to pleasing their guests and making them feel welcome from the minute they enter the hotel lobby. When a guest calls down to the front desk and asks for something, management wants to make sure that they provide guests with exactly what they want and in a timely fashion.
Not all people fill out the survey sheet that is either left in their room or mailed to their residence after they have returned home, but if the guest has had a really good experience or, sadly, a really bad experience, one way or another, the hotel staff and management will more than likely be hearing about it. Most hotels like getting feedback from their guests so they know what they are doing that is making their guests happy and enjoy their stay and, on the other hand, allows them to see where they may have room to make improvements to attempt to go above and beyond to make each guest's stay a memorable one and something that they may want to repeat year after year, for many years to come.
When a guest at a hotel goes to get in their bed at night after a long day of sightseeing or meetings, the last thing they want to find is stains all over the sheets or that the sheets smell like they have been sitting on the bed untouched and unwashed for the last 6 months or longer. Another complaint that can be heard at some hotels that allow pets is that the carpet either smells or is sticky from the animals using the carpet as their bathroom facility. This can be an experience that sticks in the guests mind for many years to come and not only will they never want to stay in the hotel again, but they will not suggest it to their friends or family, either.
Hotel guests want an inviting room with color and cleanliness so that they will sleep comfortably at night and not have to worry about what may be crawling up their leg from under the sheets of the bed. You want it to look, smell, and feel clean and inviting to its many different guests with different likes and tastes. Our hotel management company: Hotel Managers Group takes the time to look through all of the surveys to see how their guests feel about their experience in the hotel and use this knowledge to improve their hotels for their guests.
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For more information about our hotel management company please visit http://www.hmghotels.com
You can also find more information on our company by visiting the blog http://hmghotels.wordpress.com/
Corporate Office: 16980 Via Tazon, Suite 240 San Diego, CA 92127 • Tel: (858) 673-1534 • Fax: (858) 673-8539
contact Alan Bowles, Senior Vice President / Principal: 310.529.3040 or alan.bowles@
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Top hotel management company - Hotel Managers Group
Success is Paramount at Hotel Managers Group. We believe in a strong culture for success and our recipe consists of six main ingredients...Employee Attitude, Vision, Fair Business Practices, Strategic Allied Partners, Innovative Solutions and Action.
Our organization is comprised of a winning team of professionals who take pride in assuming responsibility for the measurable success of our clients and their respective portfolios.