Consistent with its best-in-class digital imaging products and solutions, Canon plans to deliver multichannel customer service with eGain technology. Moreover, Canon will be able to leverage eGain for service in multiple languages—English, French, Spanish, and Portuguese—from the same deployment. The solution deployed includes the following applications:
• eGain Chat™ for proactive and reactive chat
• eGain Mail™ for email response management
• eGain KnowledgeAgent™
• eGain SelfService™
A highlight of the contact center knowledge management and web self-service applications is the eGain Multisearch™
“Canon customers are using a variety of agent-assisted and self-service interaction channels,” said Joseph Warren, Vice President and General Manager, Customer Support Operations, for Canon U.S.A. “With eGain 10 and its underlying Customer Interaction Hub platform, our customer service will be consistent, effective, and efficient across all touchpoints. Moreover, we can plug in new communication media as customer preferences evolve.”
“Businesses committed to customer service and interactive sales excellence need to provide ‘joined up’ customer experiences across touchpoints,”
About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-
eGain (EGAN.OB) is the leading provider of cloud and on-site customer interaction software for sales, marketing, and service. For over a decade, eGain solutions have helped improve customer experience, grow sales, and optimize service processes across the web, social, and phone channels. Hundreds of global enterprises rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs). To find out more about eGain software, visit http://www.egain.com/
Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-
†Based on weekly patent counts issued by United States Patent and Trademark Office.
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
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eGain (EGAN.OB) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, eGain solutions have helped improve customer experience, grow sales, and optimize service process—across the web, social & phone channels.