Increasing Demand for i-Sight Investigation Software as Anti-Corruption Crackdown Continues

July 11, 2011 - PRLog -- July 11th, 2011- As federal agencies continue cracking down on corrupt business practices, demand for i-Sight Investigation Software is on the rise. Customer Expressions, the company responsible for producing i-Sight, a family of integrated, hosted software solutions for case management, is on track to having a record-breaking year.

“We’re experiencing 85 per cent growth year-on-year,” says Joe Gerard, Vice President, Marketing and Sales, “and our staffing has increased by 25 per cent to keep up with the increase in business.”

In fact, the company is running out of room at its current headquarters in Ottawa, and its directors are looking for new office space to handle the expansion.

It’s a good problem to have for this 12-year-old technology firm, started in 1999 by four partners looking to capitalize on the niche they saw open at the time for customer complaint handling software. Over the years, the product has evolved along with the increasing demand for case management software (http://i-sight.com) to track investigations, but the company’s steadfast belief in customer service and support as the cornerstone of a successful enterprise hasn’t wavered.

The increasing pressure for global anti-corruption compliance, spurred by the implementation of the UK Bribery Act, has companies looking seriously at their internal systems and ensuring their policies and ethics codes are up to date and enforced. Combined with the increase in crackdowns on FCPA violations in the US and pressure from the OECD for its member countries to monitor and police corruption, the demand for systems that aid compliance is robust.

“It’s becoming more important than ever for companies to show that they’ve done their homework when it comes to compliance,” says Gerard. In fact, effective documentation, reporting tools and the ability to self-disclose violations can mean reduced penalties for ethics and compliance mistakes.

“Since the i-Sight Case Management Software (http://www.customerexpressions.com/) provides users with the tools they need to quickly and accurately report on incidents and investigations, it’s a natural fit for companies looking to cover their bases in terms of compliance,” says Gerard. “We are seeing lots of interest from companies that are getting their houses in order so that they are prepared should they need to defend themselves against charges of ethics violations.”

About Customer Expressions Corp

Based in Ottawa, Canada, Customer Expressions is a leading provider of web based software for customer feedback, case management and investigations. Customer Expressions has gained an international reputation for best-in-class software to optimize the management of various business processes. The privately held firm provides i-Sight, integrated case management software for investigations, call tracking, customer service, complaint handling, corrective and preventive action management (CAPA Management), and other business processes that require case management. For further information on compliance, ethics, HR and workplace investigation issues, view our company blog at http://i-sight.com/.

For further information, please contact:
Joe Gerard, Vice-President, Sales & Marketing
800-465-6089 or media@customerexpressions.com

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i-Sight solutions include:
-- i-Sight Service and Complaints Software
-- i-Sight Case Management Software
-- i-Sight Investigation Software
-- i-Sight Quality and Corrective Actions (CAPA) Software
-- i-Sight Call Tracking & Help Desk Software