Veritape and Ground Labs partnership improves PCI DSS compliance for call centre customers

July 11, 2011 - PRLog -- CallGuard, introduced to the market in 2010, has proven to be a significant development in the area of PCI DSS compliance for recorded telephone calls. It works with any call recording system and makes recorded calls fully PCI DSS compliant by removing sensitive cardholder data. Historically, contact centre operators have found this difficult to do.

Stephen Cavey, Director of Corporate Development at Ground Labs, says "When choosing to work closely with a partner we must ensure they are market leaders in their respective product category. Veritape’s CallGuard solution is a clear leader in contact centre solutions by providing the ability to eliminate cardholder data from contact centre agents' screens and call recordings, eliminating the possibility of fraud. Working with Veritape to combine our respective capabilities offers call centres a rapid path to achieve ongoing PCI compliance."

Ground Labs is renowned for Card Recon and Enterprise Recon, its cardholder data discovery software solutions for PCI DSS compliance. UK-based Veritape is a leader in the field of contact centre PCI DSS compliance for call recordings, through its CallGuard products. The partnership will ensure that customers of both organisations will be able to further descope their call centre operations from PCI compliance and remove card data from their environment.

Ground Labs’ Card Recon and Enterprise Recon solutions are powerful tools that will accurately detect cardholder data stored within contact centre environments. Contact centres typically accept payment via telephone, email and by fax. Ensuring that cardholder data is identified properly, and then stored securely, is a constant challenge in this environment.

Cameron Ross, Managing Director of Veritape, explains "We first met with Ground Labs at the PCI London conference in January this year and were immediately impressed. Since then, we have worked closely together, on a number of initiatives and opportunities, to introduce their technology to our customer base. Many of our customers have asked for a simple, effective method of finding all card data in their environment. Ground Labs are the market leaders in this area. The Card Recon and Enterprise Recon solutions help our customers make sure that they are correctly handling sensitive data under the PCI DSS requirements. "

The partnership between Ground Labs and Veritape includes the introduction of both companies' technologies to each other's customer base and also encompasses development work on additional products.

Stephen Cavey says "Veritape's technical development on our shared product pipeline is impressive, and we are excited at the prospect of working together to deliver secure cardholder data solutions to the contact centre industry.”


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Notes for Editors:

About Veritape

• Veritape’s CallGuard technology makes recorded calls fully PCI compliant. Quick to implement, it works with any call recording system.

• Veritape specialises in developing innovative, powerful, PCI DSS compliant call recording software solutions; we deliver cost-effective, flexible alternatives to traditionally expensive fixed hardware call recording solutions.

• We are the only call recording company accredited as a PCI DSS Participating Organisation. Well regarded within the call recording industry, we regularly give direct feedback on our customers’ PCI compliance challenges and insights to the PCI Council.

• Our clients include Jaguar, CPM, Exodus Travel, Intasure, PhotoBox and Mobile Mini.

• For more information about CallGuard visit www.callguard.co. For more information about Veritape visit us at www.veritape.com. For interviews and case studies contact Cathy Gibbon, Marketing Manager on 0845 899 5500.

About Ground Labs

Ground Labs is a global leader in the development of security and auditing software solutions for the payment card industry. Its flagship products, Card Recon and Enterprise Recon, identify data storage risks on thousands of computer systems worldwide, helping companies prevent security breaches that result in the theft of customers’ credit and debit card numbers. For more information and product demos, visit www.groundlabs.com.

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We provide PCI compliant, call recording solutions.
CallGuard makes any call recorder PCI DSS compliant & allows you to record all calls.
Veritape call recording software offers a cost-effective, flexible choice to expensive fixed hardware solutions.