Process optimization to improve Customer Service

July 18, 2011 - PRLog -- Moving part of the responsibilities from one entity to another sometimes implies a big opportunity for improving services.

Starting June 26, Frotcom offices around the world were enabled to activate non-basic modules for their clients without any longer being dependent on the Frotcom headquarters support team. This implies that from now on activations regarding non-basic modules (e.g. Frotcom TV) and specific configuration for the devices (e.g. activation of NAV configuration or CANBus) can be performed locally.

By making this process more agile, Frotcom is actually optimizing some set of parameters without putting any constraint to previous operating procedures, on the contrary, everyone will still be in control of their work. Moreover, this will help Frotcom’s customers benefit of a faster and more targeted reply to any inquiries regarding their fleet management. In other words, all Frotcom offices will be able to operate in a specific time frame expected by their customers.

In a nutshell, both Frotcom team and the customers are engaged in a win-win process, where they can experience a more time efficient communication and access to information.

# # #

Frotcom International is a global provider of vehicle tracking solutions with sales currently in 24 countries. Frotcom International’s vehicle tracking system is an all-included solution based on web access and best-of-breed GPS/GPRS devices.