With the growth of this important service celebration has come an increase in the range of planning materials at the CSWeek.com website.
To help site visitors navigate, a new guided tour has been added to the site. In just two minutes it provides highlights of the site and helps visitors find the information they need.
Key stops on the tour include:
* Background on the week
* List of organizations that celebrate
* Sample agendas
* Print-and-use activities and puzzles
* Downloadable Organizer's Guide
* Celebration materials with the official Customer Service Week logo. These include decorations, gifts, stress-relievers and training materials.
To view the new Customer Service Week Guided Tour, click on http://www.CSWeek.com/
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About Customer Service Group
The Customer Service Group has sponsored Customer Service Week since 1991. Each year, the Group creates a new theme and logo for the week and provides information, resources and inspiration to help companies celebrate.
In addition, the Customer Service Group provides a wide range of management and training materials designed to improve service levels, productivity and performance in the customer contact center. These include books, print newsletters, benchmarking studies, and free email newsletters. More information is available at http://www.CustomerServiceGroup.com.