Dedham, Massachusetts – June 29, 2011
SAPexperts announces a new article, “Effectively Manage Your Customer Service Business Function by Using SAP’s Integrated Service Order Functionality”
This article explains how service order functionality can integrate with the controlling function. This will allow you to accelerate your monitoring of your customer relations. Learn how to actually record, and track both costs and revenues resulting from common customer service scenarios.
Capture the desired level of detail pertaining to activities and resources used to carry out service, cost incurred, and revenue generated. Bob Croce, product director of SAPexperts comments, “This article explains how to use Customer Service (CS) order functionality in order to record, follow, and better manage expenses and revenues of your companies customer service relations."
The article is written by Muralidharan Sethuraman, Lead FI/CO Consultant, Infosys Technologies Limited
The article abstract is located at: http://www.financialsexpertonline.com/
About the Author:
Muralidharan Sethuraman is a Principal SAP FI/CO consultant at Infosys Technologies Limited. He has more than 11 years of industry experience and more than seven years of SAP consulting experience with Infosys. He has handled lead roles in multiple end-to-end SAP implementation projects and provides consulting in the area of financial accounting, business planning, product cost management, and controlling for multiple clients in the manufacturing domain.
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