With a click of a mouse, users can analyze Over-the-Phone Interpretation usage through dynamic, colored graphs which feature information on call times, call duration, languages, location, and more. The tool creates a visual canvas for users, representing language requests for the over 170 languages CyraCom provides. The interactive nature of the tool allows clients an innovative and new view on how they currently access language services.
Additional portal features enable users to change calling preferences easily, request an immediate telephone interpretation session from the Internet, and manage permissions and service access within their organization.
“Our goal is to leverage new technologies in innovative ways to deliver the highest level of service to our clients, which is affirmed by our receipt of the Microsoft Excellence in Innovation award” stated Christopher Patten, Chief Technology Officer of CyraCom International. “Our new Account Management portal is a perfect example of that.”
About CyraCom International
CyraCom International, Inc. is a diversified language services company that provides innovative language services including Over-the-Phone Interpretation (OPI), Translation and Localization, Video Remote Interpretation (VRI), On-Site Interpretation, and Testing and Training. CyraCom International is the 2nd largest provider of OPI in the world, according to Industry reports, and was named to the Inc. 5000 list of fastest growing private companies in the U.S in 2007, 2009, and 2010. Founded in 1995, and based in Tucson, Arizona, the company provides language services to over 2,500 clients in healthcare, business and government.
CyraCom International operates through CyraCom, which services healthcare markets, and Voiance, which services all other markets.