After the remarkable success of the 2nd Edition Customer Retention, Satisfaction and Loyalty in Financial Services in Mumbai with over a hundred participants, highly qualified speakers and panelists from diverse sectors across India, the 3rd edition Customer Retention, Satisfaction and Loyalty will take an in-depth look at how to strengthen connections between customer and enterprise, business and IT and everyone in-between in order to enhance customer relationships and maximize customer retention as well as customer lifetime value.
Over 150 top level executives along with the Heads of Customer Service, Customer Care, Customer Satisfaction, Customer Management and Customer Loyalty from all over India are getting ready to assemble in Mumbai this August to evaluate the latest issues, developments and solutions in customer retention.
The initiative will help organizations regain their momentum and understand the customer centricity. Understanding customer wants, needs and expectations are decisive to the success and growth of the organization.
The two day conference will emphasize on education, interactive discussions and excellent networking opportunity with speed networking and beyond. Panel discussions and Individual presentations will enlighten the participants on important issues in customer retention.