“It is truly an honor to receive this award for the second year,” said Jill Eberly, Sales Manager at Rocky Mountain Vacation Rentals. “Our team has done an outstanding job this season to really go above what’s expected of them for our guests.
RMVR creates customized vacations to meet every need; from a full-service concierge, to expanding inventory of lodging accommodations including condominiums, home rentals, hotels, ski-in and ski-out properties. Currently operating throughout the Rocky Mountains, RMVR plans to expand in Park City Utah and Lake Tahoe within 12 months.
The Vail Platinum Service Award is awarded by the Vail Valley Partnership, Platinum Service Program (PSP), for exceptional customer service. The program evaluates and recognizes outstanding customer service in the Vail Valley to better help businesses establish customer service expectations, set goals and reward outstanding service through a series of mystery shopper evaluations.
Mystery shops are based on a scale of 100% per evaluation. Those businesses who average 90%+ receive the Platinum Service Award. Mystery shoppers will arrive unannounced and unknown to the participating business. Completed evaluations will be emailed to each participant after each mystery shop and evaluations remain strictly confidential.
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Rocky Mountain Vacation Rentals provides high quality, comprehensive lodging, concierge, and real estate services in the Rocky Mountain Region. Founded by Tommy Z. Hoffman in 1998, RMVR utilizes a staff of FRIENDLY. KNOWLEDGEABLE. LOCALS.® who share a love for the region with the utmost integrity and attention to detail. RMVR provides a customized experience and turnkey vacation solution for each guest visiting any market.