InfoCision partners with SATMAP to add real-time personality matching technology

June 16, 2011 - PRLog -- AKRON, Ohio – June 16, 2011 - InfoCision Management Corporation, a leader in the contact center service industry, today announced a formal partnership with SATMAP Incorporated. SATMAP is the world leader in real-time personality analysis and routing software for the call center industry. This partnership will enable InfoCision to offer SATMAP technology to each of its call center clients.

SATMAP uses artificial intelligence technology to pair call center agents with potential customers. In milliseconds, SATMAP analyzes more than 100 demographic, psychographic and geographic variables. Everything from consumer products and entertainment preferences to location and education are analyzed in billions of combinations to optimally connect calls with specific agents who are most likely to succeed with a specific customer.

By matching each individual caller with the best agent for the call, InfoCision is able to proactively enhance customer interactions by providing exceptional customer experiences to build customer loyalty, optimize conversion rates and increase the retention of high-value customers.

“Partnering with SATMAP provides us a competitive differentiator in the marketplace. Our Communicators are already trained and coached on how to be the best in the business and SATMAP will allow us to further our lead by optimally pairing our Communicators with callers based on personality - even before a call is connected,” said Carl Albright, InfoCision president and CEO.

SATMAP gains intelligence by continually analyzing outcomes and updating agent information and performance after each unique customer interaction. The technology is used in millions of interactions every day by Global 500 companies across a variety of industries.

“InfoCision provides the highest quality of performance as an elite contact center outsourcing provider,” stated Zia Chishti, CEO of SATMAP.  “We are delighted to help InfoCision maintain its leading position in the industry by providing SATMAP as part of InfoCision’s product suite.”

About SATMAP      
   
SATMAP is the world’s leading provider of artificial intelligence based real-time personality matching technology for call centers.  SATMAP auditably enhances millions of interactions each day in diverse consumer-facing industries such as telecommunications, financial services, hospitality, travel and retail.  As a distinct new class of technology, SATMAP integrates with and optimizes existing contact center technology investments such as workforce management, skills based routing, cloud routing, customer relationship management software, voice analytics, call recording, and PBX telephony.  A privately held company, SATMAP has provided personality-based contact center optimization since 2007.  For more information, please visit www.satmapinc.com.


About InfoCision

Founded in 1982, InfoCision Management Corporation is the second largest privately held teleservice company and is a leader in customer care services, commercial sales and marketing for a variety of Fortune 100 companies and smaller businesses.  InfoCision is also a leading provider of inbound and outbound marketing for nonprofit, religious and political organizations.  Headquartered in Akron, Ohio, InfoCision operates 34 call centers at 13 locations in Ohio, Pennsylvania and West Virginia.  InfoCision has been named one of the top ten best employers in Ohio by the state chamber of commerce.  For more information on InfoCision please visit www.infocision.com.

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Founded in 1982, InfoCision Management Corporation is the second largest privately held teleservice company and is a leader in customer care services, commercial sales and marketing for a variety of Fortune 100 companies and smaller businesses. InfoCision is also a leading provider of inbound and outbound marketing for nonprofit, religious and political organizations. Headquartered in Akron, Ohio, InfoCision operates 34 call centers at 13 locations in Ohio, Pennsylvania and West Virginia. InfoCision has been named one of the top ten best employers in Ohio by the state chamber of commerce. For more information on InfoCision please visit www.infocision.com.