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Follow on Google News | MyCUsurvey Launches Standardized Employee Engagement Survey to Assess Employee SatisfactionNewest Survey Service Provides Cost-Effective, Turnkey Tool for Credit Union Managers to Measure Branch Performance Using Seven Key Performance Metrics.
By: Tom Woolf MyCUsurvey’s Employee Engagement Survey was created specifically for credit unions to measure employee loyalty and satisfaction. Rather than creating your own survey, MyCUsurvey offers preconfigured survey templates designed specifically for credit union managers, measuring seven key areas of employee satisfaction. The Employee Engagement Survey measures: - The Management Team, including the strengths and effectiveness of executive staff; - Teamwork, including morale and shared goals of the team; - The Mission and Goals of the Credit Union, including understanding and commitment to the mission and goals; - Opportunities for Growth, including promotional opportunities, compensation, benefits, and training; - Communications, especially whether internal communications are clear, fair, and effective; - Standard of Quality, such as accountability and the effectiveness of doing business; and - Likelihood of Respondents to Recommend the credit unions to family and friends. The surveys are conducted using MyCUsurvey’s integrated Web/IVR (interactive voice response) system so there is no risk of interviewer bias. “Our latest member satisfaction benchmark survey reveals that the in-branch and telephone experience is a crucial factor in promoting member loyalty. That means employee satisfaction is more important than ever, since happy credit union staff is more likely to promote a positive member experience,” Like the MyCUsurvey member satisfaction survey, the Employee Engagement Survey is delivered using standardized templates, and the results accessed through the MyCUsurvey web portal, so there is no need to hire additional staff to compose the survey and compile the results. Surveys are available starting at $700 for 100 employee responses. MyCUsurvey also offers a branch member satisfaction survey. Other surveys, including an Overall Satisfaction Survey, Loan and Services Survey, Competitive Survey, and Lost Account Survey, are scheduled for release later this year. For more information, visit www.mycusurvey.com. About MyCUsurvey.com Developed specifically for use by credit unions, MyCUsurvey provides an affordable approach to conducting meaningful research about customer satisfaction. MyCUsurvey offers surveys designed by credit union professionals to provide insight that is relevant, timely, and actionable, and that is benchmarked against national, regional, and like-sized competitors. MyCUsurvey is a division of PinPoint Research Corporation, a market research firm that has been using computer and IVR (interactive voice recording) technology to power research studies since 1986. Today, PinPoint Research manages more than 20 million surveys per year, including research for the top 35 research companies in the country. For more information, visit www.mycusurveys.com. Contact: Lisa Biasotti MyCUSurvey 510-463-6722 lbiasotti@mycusurvey.com Kelley Donovan myCUsurvey 510-463-6723 kdonovan@mycusurvey.com Tom Woolf Woolf Media & Marketing 415-259-5638 tomw@woolfmedia.com End
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