Companies are evaluated by J.D. Power and Associates to determine which ones will be named as a 2011 Customer Service Champion. The five key areas evaluated are people, presentation, process, product, and price. Of the over 800 brands evaluated, only 40 were chosen as champions in customer service.
Mercedes-Benz of Warwick, your Boston Mercedes dealership, is proud that Mercedes-Benz has the honor of being selected as a J.D. Power and Associates 2011 Customer Service Champion. This means that Mercedes-Benz excels not only as an automaker but also among the twenty major industries evaluated by J.D. Power and Associates.
President and CEO of Mercedes-Benz USA, Ernst Lieb, said, “This is an important confirmation of the extraordinary effort we have undertaken with our dealer partners over the past few years to ensure that we are delivering the very best experience to our customers.” Boston used Mercedes owners will likely attest to the great customer service they received from their Boston Mercedes dealership, Mercedes-Benz of Warwick.
According to the senior vice president of global services and emerging industries at J.D. Power and Associates, Gary Tucker, consumers compare customer service from various industries. Tucker feels it is important for companies to also evaluate and compare their customer service with other companies in order to ensure that they “keep pace in today’s increasingly competitive environment.”
Boston used Mercedes customers will find that Mercedes-Benz of Warwick exemplifies great customer service. You will see why Mercedes-Benz has been honored as a 2011 Customer Service Champion when you visit this dealership for all your vehicle needs.
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Mercedes-Benz of Warwick is a Penske Automotive dealer that serves all of Rhode Island and Southeastern Massachusetts. This Boston Mercedes dealership has a professional sales team that offers customers a no-pressure, pleasant, and rewarding shopping experience.