Achieving Branch Manager Excellence, from Edcomm Banker’s Academy, begins with an overview of the industry, and then addresses the tasks and responsibilities of branch management. Participants learn a model for successfully communicating with employees and customers while providing outstanding sales and service, as well as about products, how to sell them and how to increase market and wallet share. Branch managers will also learn how to motivate their staff to meet the bank's sales goals.
Achieving Customer Service Excellence, from Edcomm Banker’s Academy, teaches bank employees everything they need to be successful at the bank. The course begins with an overview of the industry, and then addresses the tasks and responsibilities of providing excellent customer service. Participants also learn a model for successfully communicating with customers while providing outstanding service.
For more information about programs like this, or to find out how The Edcomm Group Banker’s Academy can customize any training program, log onto www.bankersacademy.com or call +1.212.631.9400.
The Edcomm Group Banker’s Academy is a 24-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, online bank training and classroom instruction, multimedia production and online and print based documentation. Edcomm Banker's Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).
The Edcomm Group Banker's Academy (www.bankersacademy.com)
Dr. Linda Eagle
Edcomm Banker’s Academy
21 Penn Plaza, Suite 1010
New York, NY 10001, USA