Call2Field Service Management Solution Enhances Security At Houses Of Parliament

May 26, 2011 - PRLog -- TDS (Time Data Security) Ltd, the leading specialist supplier of integrated Security Systems and Smart Card deployments has implemented Call2field, the latest service management solution from RedZebra Software.  It is being used by TDS to manage the maintenance support of diverse security systems including access control, card readers, CCTV, intruder and fire alarms in use at the Houses of Parliament and across the Parliamentary Estate.

The Call2field service management solution was selected after a thorough market review revealed that it was one of the only systems to meet the company’s specific requirements and could be deployed without extensive customisation.  In particular, it enables service calls to be received by email direct from the Houses of Parliament and automatically logged and assigned to the appropriate onsite engineer.  The system tracks each job from start to finish showing a full history of what was done, when it was done and who carried out the work.

According to TDS’s Operations Manager:  “RedZebra Software’s Call2field solution is enabling us to handle a high volume of calls whilst meeting all SLAs for this strategically important 24/7 support contract which includes a rapid response emergency callout service.  It automatically prioritises service calls according to predetermined security levels and helps us to ensure that all security systems are operating efficiently to provide the highest level of protection around the clock.”

An important factor in the decision-making process was the fact that Call2field is a modular system enabling TDS to specify the level of functionality required.  The Customer Data Module provides a full database of customer locations and a detailed inventory of all security equipment installed.  This gives TDS a full asset tracking capability with a comprehensive service history for each device.  The Call Module is used to log, assign and track all service calls automatically, whether received by email or manually entered into the system.  The other key component is the PDA module which is used to interact with engineers in real-time wherever they are located.  As well as automatically assigning jobs, this module enables full job sheets to be sent to engineers as well as allowing them to manually input additional jobs via their PDAs.

“The Call2field Service Management System has exceeded all our expectations by automating the handling of service calls and eliminating time consuming and costly manual and paper-based processes,” continued TDS.  “As well as being exceptionally easy to use, it provides faster and more effective communication with engineers and customers alike and we are now actively promoting it to our other customers.”

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About RedZebra Software
Redzebra Software specialises in the development, supply and implementation of field service management software that automates and streamlines field service processes to deliver increased operational efficiency to organisations in diverse market sectors. Call2field is the latest Service Management System and is compatible with a wide range of mobile devices. It enables organisations to handle an increased number of service calls and achieve significant cost savings. For further information please visit www.redzebrasoftware.com