Attendant Console with Braille Display

May 18, 2011 - PRLog -- Munich/Hallbergmoos, May 18 – ANDTEK’s attendant console solution “AND Desktop AC” is now available in a version including braille display. This way visually impaired and blind persons can use all functions of the attendant console. Users of the attendant console solution of the unified communications specialist ANDTEK GmbH have among other things an overview about the status of all phones within the company. As an option the user can generate call statistics like e.g. the average call duration, answered or missed calls etc. and is therefore predestined to be used by finance companies, insurance companies and call centers. The attendant console solution is also of high value regarding fast search of contacts within existing corporate and address directories as well as databases.

The use of communications workplaces for blind persons is a major factor especially in public institutions and with public authorities, since there are legal requirements. “Due to the strong demand mainly on the part of public customers we decided to create a workplace especially for visually impaired and blind persons”, says Roland Russwurm, manager of ANDTEK GmbH.

Blind persons obtain the important information via a braille display respectively a braille line being installed under the keyboard at the conventional workplace. This way the blind person gets a tactile feedback about the most important display contents. Standard phones with headsets are used as phones.

The user selects an address directory via shortcut and directly enters the requested name. The results appear shortened on the braille line. Then the requested entry is confirmed and the phone number is dialed automatically.

“With this solution blind employees can use office and telecommunications software in daily routine in a complete and trouble-free way”, says Klaus Lindemann of BAUM Retec AG, the leading specialist in products and services for blind and visually impaired people. BAUM Retec AG developed and customized the braille line especially for the attendant console. The computer can be used by all colleagues, explains Lindemann, since the workplace is functioning like every normal Windows workplace.

Visually impaired persons can have displayed the screen contents highly zoomed in depending on the degree of visual impairment. “This way even persons having a high degree of visual impairment have the opportunity to use the entire range of communication tools offered by modern systems”, says ANDTEK manager Roland Russwurm.

For text copy and pictures please visit http://www.fuchs-pressedienst.de

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ANDTEK GmbH, founded in the year 2000, is specialized in intelligent and custom-made unified communications applications and additional benefit services. The solutions developed and implemented by ANDTEK support companies of all areas of business in improving communication processes and open up innovative possibilities to use the IP telephony like for example voice recording, presence services or security applications. Among other things ANDTEK's IP communications solutions are predestined for finance companies, public service, health care, trade, industry and judiciary.