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Follow on Google News | CosmoCom Wins Software Award for Contact Center ReportingCosmoDashboard Receives Further Recognition for Call Center Reporting Excellence
By: CosmoCom CosmoCom’s all-in-one contact center suite has won numerous awards since it was first introduced in 1996, yet this is the second time in the past year that CosmoDashboard has been independently recognized for the power and flexibility it brings to real time reporting, having been a recipient of the most recent TMC IP Contact Center Pioneer Award as well. CosmoDashboard gives contact center administrators and supervisors unprecedented power and flexibility to monitor the real-time activities of one or many virtual contact centers via a highly customizable and interactive graphical interface within CosmoCom’s unified supervisor desktop. CosmoDashboard’ “Time and time again, customers tell us how critical reporting is to their call center operations,” View a video demo of CosmoDashboard at www.cosmocom.com/ About Enghouse Systems Limited Enghouse Systems Limited is a leading global provider of enterprise software solutions serving a variety of vertical markets. Its strategy is to build a large diverse enterprise software company through strategic acquisitions and managed growth. Enghouse shares are listed on the Toronto Stock Exchange (TSX:ESL). Further information about Enghouse may be obtained from its web site at www.enghouse.com. About CosmoCom CosmoCom™, an Enghouse company, empowers enterprises and service providers to build private and public cloud contact center solutions that free customers from the boundaries imposed by traditional industry products. CosmoCom’s unified, all-IP contact center suite provides businesses with the agility to quickly, easily and economically fulfill the most complex customer interaction management requirements of today - and tomorrow. The solution unites all customer contact locations, functions, and personnel – including outsourcers and home agents – on a single unified customer communications platform that is Virtual by Design™. Organizations can obtain the full solution benefits by deploying CosmoCom's unified contact center technology in-house, or via a service provider offering hosted contact center services. CosmoCom customers include Fortune-class enterprises around the globe, including many of the world's largest service providers. With its graceful scalability and reputation for servicing sophisticated, mission-critical applications, CosmoCom is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide. For more information, please visit www.cosmocom.com. All product and company names herein may be trademarks of their registered owners. # # # About CosmoCom CosmoCom™, an Enghouse company, empowers enterprises and service providers to build private and public cloud contact center solutions that free customers from the boundaries imposed by traditional industry products. CosmoCom’s unified, all-IP contact center suite provides businesses with the agility to quickly, easily and economically fulfill the most complex customer interaction management requirements. The solution unites all customer contact locations, functions, and personnel on a single unified customer communications platform .Organizations can obtain the full solution benefits by deploying CosmoCom's technology in-house, or via a service provider offering hosted contact center services. CosmoCom customers include Fortune-class enterprises around the globe, including many of the world's largest service providers. CosmoCom is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide. www.cosmocom.com. End
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